Reception Manager - Zuma

We, the members of the Doğuş Hospitality & Retail team,We know that tomorrow we will be much further ahead than today because we are open to improvement.We develop our business together because we are open to growth.We draw inspiration and strength from each other,because we are open to collaboration.We enjoy being on this team because we are open to fun.With its creative and innovative perspective,courage and energy, this team is...Open to the future.Your career here is OPEN to innovation, opportunity, success, development, and the future!Are you ready to be a part of the boundless world of Doğuş Hospitality and Retail and to take a bold step in your career and join our growing organization?WHAT ARE WE LOOKING FOR?A charming, engaging, and warm personality,Ability to lead a busy and high-paced departmentPassion and desire to ensure guest satisfaction at all timesExcellent command of both spoken and written English,Willingness and flexibility to travel internationally when required,Proven experience in reservations or front-of-house management within a premium or high-volume hospitality environment,Strong people management and organizational skills, with attention to detail,A proactive, adaptable, and guest-focused attitude, ensuring seamless service delivery,Confident use of reservation systems.then this opportunity is OPEN to you.WHAT WE EXPECT FROM THIS POSITION...To oversee the daily operations of the Reception Department, ensuring seamless communication and coordination across all teams,To deliver exceptional customer service by handling all guest interactions with professionalism, empathy, and efficiency,To maximize sales and conversion opportunities through strategic reservation management and effective upselling initiatives,To manage and continuously develop the guest database, supporting customer loyalty and personalized service delivery,To lead, coach, and inspire a high-performing team committed to achieving excellence and exceeding guest expectations,To manage staff scheduling, reporting, and administrative processes to optimize productivity and cost efficiency,To collaborate closely with the Restaurant and Kitchen teams to ensure a flawless guest experience at every stage,To maintain clear and timely communication with General Managers, ensuring all guest requests and feedback are addressed promptly,To ensure compliance with health, safety, and data protection regulations while maintaining operational discipline,To foster a culture of ownership, flexibility, and proactive problem-solving within the department,To identify training needs, implement development programs, and ensure consistent performance appraisals across the team,To take initiative in driving improvement projects that enhance service quality, efficiency, and overall team performance.WHAT WE OFFER?The opportunity to work with global and growing brandsA meaningful journey focused on both guest and team member experienceExclusive employee discounts and benefits for our people