Receptionist - Front Desk Agent

The Role…We are seeking a charismatic Front Office Agent to be the first face our members see when they walk through the Soho House doors. You’ll have experience within a similar role, be comfortable with booking systems and email, as well as being a fantastic communicator both over the phone and face to face.As part of our Soho House team your role is to make sure that our members have an amazing experience every time. Possessing natural hospitality charm, we will give you a platform to connect, grow, have fun and make an impact.Main DutiesWelcome every member by name and guest is with open arms and in a hospitable mannerProceed with check-ins and check-outs for the rooms/apartments of the HouseSupport and assist with answering high-volume phone lines and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiriesSpeak to standard Q&A regarding menus, hours of operation and amenity availability/pricing and comfortable reaching out for support to ensure all inquires are addressed and in a timely matterIn real-time ensure any guest related concerns are addressed and action items have been set and a manager is notifiedBuild relationships with members and guests and communicate and red flags and positive feedback to management to assessInfluence a fun and positive atmosphere by being approachable and professionalAdministrative tasks (i.e. properly keeping all paperwork logged and filed)Performs other duties as assigned by supervisor/manager.