Receptionist - Front of House - Full Time

Who We AreTruly Dental is a modern and fast-growing dental company, dedicated to providing accessible, high-quality care in welcoming, patient-centered environments. Our Baggot Street clinic in Dublin 2 is one of our established, state-of-the-art locations, where we continue to deliver exceptional care and redefine the dental experience for both patients and professionals.Fast Facts15+ practices across Ireland and the UK. Thousands of patients served annually, with strong growth in new registrations. Educational assistance programs to support staff development and continuous learning. Role purposeAs our Receptionist, you will be the first point of contact for patients, delivering five star front of house service in a fast paced dental hospital. You'll orchestrate patient flow across extended hours, ensuring seamless check-ins, call handling, scheduling and billing accuracy that underpin excellent clinical care and patient experience.Key ResponsibilitiesWarmly greet, welcome and check in/out patients; provide clear, empathetic information at all times. Manage multiline phone system and high volume inbox/queries; prioritize between in person and remote patient needs. Schedule, reschedule and confirm appointments; coordinate with clinical teams to optimize diaries. Prepare patient charts and documentation for dental staff; update and maintain accurate patient records. Generate billing statements, process payments, reconcile daily cash takings; deposit at post office as required. Operate clinic software (EXACT preferred; training provided) and follow data protection protocols. Uphold Truly's hospitality standards and contribute to a friendly, cooperative team culture. Requirements - Skills & CompetenciesEducationSecondary education required; vocational/admin qualifications an advantage. (No higher degree required per brief.)Experience1-2+ years in front of house or reception roles; dental or hospital reception experience strongly preferred. Proven success in high volume, customer facing environments. Knowledge & SkillsMultiline phone handling, appointment scheduling, billing, and cash reconciliation. Proficient with practice management systems; EXACT experience is a plus (training provided). Strong multitasking, organization and attention to detail in a busy setting. Excellent spoken/written English; clear, empathetic communication with diverse patients. Comfort working with clinicians and senior specialists; professional discretion and GDPR awareness. Core CompetenciesPatient centric service & empathyStress tolerance & prioritization in high volumeTeamwork & cross functional coordinationAccountability & reliability (timekeeping, cash/records)Learning agility (systems & process adoption)What we offerAttractive terms and salary for suitable candidates; every minute of overtime paid. Career progression with clinical and admin support & guidance. A fun working environment and modern computerized dental software system. Training on EXACT for the right candidate. Important details before applyingFull time role; minimum 35 hours/week, Monday to Friday on a 5 days rotation. there may be a very occasional request to cover a Saturday shift if the regular Saturday team member is on leave. Usual shifts: 07:30-14:00 or 14:00-20:00/20:30Location: Baggot Street clinic in Dublin 2.