Receptionist

Company Description Mercure Tirana is a locally inspired hotel that celebrates the unique flavors and culture of Tirana. With expertise in local food and beverages, Mercure Tirana creates memorable experiences for guests by emphasizing authenticity and discovery. The hotel is committed to providing exceptional service and a warm, welcoming atmosphere. #DiscoverLocal #OpeningSoon Role Description This is a full-time, on-site role for a Receptionist located in Tirana. The Receptionist will handle front desk operations, assist guests with inquiries, and ensure a smooth check-in and check-out process. Day-to-day tasks include managing phone calls, performing clerical duties, and providing outstanding customer service. The individual will act as the first point of contact, creating a positive and professional experience for all visitors. Qualifications Proficiency in Receptionist Duties and Clerical SkillsStrong Customer Service and Communication skillsExperience with Phone Etiquette and managing multi-line phone systemsOrganizational skills and the ability to handle multiple tasks effectivelyFluency in English; knowledge of additional languages is a plusPrior experience in the hospitality industry is preferred