Receptionist

ABOUT THE ROLE:The Office Reception / Admin Assistant serves as the first point of contact for all visitors and callers, representing the company with professionalism and efficiency. The role provides comprehensive front-office and administrative support to ensure smooth daily operations, effective communication flow, and well-coordinated internal services. This position is key to maintaining a welcoming office environment while supporting the Office Manager in administrative, facility, and documentation functions.Key Responsibilities:Front Office & Reception ManagementManage the reception area, ensuring it is always neat, organized, and presentable.Greet and welcome visitors, clients, and business associates in a courteous and professional manner.Handle all incoming calls, direct them to the appropriate departments, and maintain accurate call logs categorized by type.Manage meeting room scheduling, ensuring availability, proper setup, and coordination of guest refreshments.Provide front desk coverage at alternate sales offices or locations during absences or leave coverage.Disseminate emails received through the company’s general mailboxes to the concerned departments for action.Ensure all incoming visitor and caller inquiries are addressed or routed promptly with professional follow-up.Handle Arabic emails and responds in a polite manners after making sure of the information required before responding.Administrative & Office SupportAssist the Office Manager in procurement, receipt, and distribution of office supplies and consumables.Maintain courier dispatch records, ensuring timely dispatch and accurate tracking of all outgoing correspondence.Coordinate food delivery notifications and facilitate communication between delivery personnel and employees.Assist with documentation support for the off-plan, secondary, and rental departments when required.Update internal reporting sheets and trackers as directed by the Line Manager.Assist with obtaining and renewing permits, licenses, and related documentation for office or staff requirements.Assist in Arabic letter typing and Arabic letter translation.Project & Listing Support (Cross-Functional Coverage)Be trained and proficient in basic project administration and listing processes to provide coverage during absences of regular team members.Ensure timely and accurate data entry, document filing, and system updates related to property listings or client documentation.Support internal teams in preparing documentation for RERA submissions, agent card renewals, and property marketing requirements.Coordination & CommunicationLiaise effectively with all internal departments—Sales, HR, Marketing, and Accounts—to ensure smooth operational coordination.Provide regular administrative updates to the Office Manager and escalate operational issues requiring immediate attention.Maintain a polite, efficient, and service-oriented approach when interacting with internal and external stakeholders.Support the coordination of team events, internal meetings, and external visits as and when required.Support with Arabic guests to make sure they get the attention in a polite manner.