Receptionist

Job Title: Receptionist (Hospitality Coordinator)Location: Basra - Abu Al-Khassib Company: Toyota SAS - Mamasco About the Job:The Hospitality Coordinator is responsible to ensure the front desk welcomes guests positively and executes all administrative tasks to the highest quality standards. The hospitality Coordinator also is responsible to involves managing customers, customers, visitors, telephone messages, and calls in a professional, efficient, and friendly manner, also performs clerical duties to support the operation of the daily business. The Hospitality Coordinator gives the first impression of the company to the customers and the public.Main duties & responsibilities:Greet and welcome guests on the telephone or in person as soon as they arrive at the office. Answering and referring inquiries.Directs visitors by maintaining employee and department directories and giving instructions.Directs customers to the correct department and notifies the appropriate person that a customer is waiting.Introduces the customer to a Salesperson or Service Advisor.Answer, screen, and forward incoming phone calls.Maintains a safe and clean reception area by complying with procedures, rules, and regulations.Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.Provide basic and accurate information in person and via phone/email.Receive, sort, and distribute daily mail/deliveries.Order front office supplies and keep an inventory of stock according to the HR department.Keep updated records of office expenses and costs.Perform other clerical Hospitality Coordinator duties such as filing, photocopying, transcribing, and faxing.Works cooperatively with the sales team or service advisors.Works cooperatively with central CRM team and apply all tasks requested by themUpdates customer records.Types of memos, correspondence, reports, and other documents.Required Qualification:Bachelor’s degree or diploma in Business Administration, Hospitality, or related field.1–3 years of experience in reception, hospitality, or customer service.Good command of English (written & spoken).Proficient in MS Office and familiar with CRM systems.Professional appearance with strong communication and interpersonal skills.Organized, detail-oriented, and able to handle multiple tasks efficiently.Team player with a positive attitude and ability to work under pressure.