Receptionist-UAEN only

Nationals Only Job PurposeThe Receptionist serves as the primary point of contact for tenants, visitors, clients, and staff at Mashreq Bank building.The role ensures a professional and welcoming front desk environment while managing communication, visitor management, and supporting both administrative and security functions.Key result AreasExtend a warm and professional welcome to visitors, provide information, and direct them appropriately.Issue and manage visitor passes, ensuring accurate records and proper return.Verify visitor identities and maintain records in the visitor management system.Handle incoming telephone calls professionally and route them as necessary.Respond effectively to inquiries from visitors, tenants, and callers.Manage appointment schedules and notify staff of visitor arrivals.Draft, proofread, and prepare correspondence for executives with accuracy.Maintain logs, databases, and filing systems (physical & digital).Support administrative tasks including data entry and document preparation.Implement and enforce access control procedures for staff and visitors.Report security incidents and suspicious activities to the Safety & Security Manager.Maintain updated security records and daily checklists for reception operations.Assist with emergency response and evacuation procedures.Keep the reception area clean, organized, and supplied.Liaise with building management and service providers on operational matters.Prepare monthly and quarterly reports on reception activities.Perform additional security functions as assigned by the Safety & Security Manager.Knowledge, Skills and ExperienceStrong communication and interpersonal skills with a customer-service mindset.Ability to handle multiple tasks simultaneously in a fast-paced environment.Proficiency in MS Office Suite and visitor management systems.Attention to detail with strong organizational and record-keeping skills.Professional telephone etiquette and ability to manage inquiries effectively.Basic knowledge of security protocols, access control, and emergency procedures.Prior experience in a receptionist, front desk, or administrative support role preferred.Ability to remain calm and provide clear instructions in emergency situations.Fluent in Arabic/ English (other languages proficiency is an advantage).