Receptionist

JOB TITLE: Hotel ReceptionistDEPARTMENT: Front OfficeREPORTS TO: Front Office ManagerOBJECTIVEAs the face of Van der Valk Hotel Brussels Airport, our receptionists ensure every guest feels welcome from the moment they step through the door. Whether it's check-in, check-out, or answering questions with a smile, you’ll be the go-to person for creating unforgettable first impressions.TASKS & RESPONSIBILITIESWelcoming guests with warmth and professionalismHandling check-ins, check-outs, and reservationsAnswering phone calls and emails in a friendly and efficient mannerAssisting guests with questions, requests, and concernsCoordinating with housekeeping and other departments to ensure smooth operationsManaging payments and invoicesMaintaining a tidy and organized front desk areaSupporting colleagues during busy periods and stepping in when neededEnsuring guest satisfaction through proactive service and attention to detailWHO WE’RE LOOKING FORWe’re not necessarily looking for years of experience, we’re looking for the right attitude. If you’re dynamic, eager to learn, and love working with people, we’ll teach you everything you need to know.PROFILEAt Van der Valk, we value team members who are:Proactive and solution-orientedFriendly and communicativeFlexible and able to adapt to different situationsDetail-oriented and committed to qualityTeam players who support each otherREQUIRED QUALIFICATIONSYou speak Dutch or French fluentlyEnglish is a strong plusPrior experience in hospitality or customer service is an advantage, but not requiredYou’re enthusiastic, reliable, and ready to growWHAT WE OFFERA vibrant and supportive team environmentOn-the-job training and developmentOpportunities to grow within the hotelA workplace where your personality and energy are valued