Records Management Specialist

Record Keeping EngineerServe as program manager and SPOC for Record Keeping project portfolio Monitor and report on individual projects within the Record Keeping program that impact the APAC region Responsibilities• Develop and manage project plans, timelines and budgets for Record Keeping Perimeter • Coordinate with stakeholders to define project scope, objectives and deliverables • Lead cross-functional teams including but not limited to IT, business analyst or application supports • Identify potential risks and develop mitigation plans to address them • Monitor project progress and adjust plans as necessary to stay on track • Liaise with external vendors and contractors to procure necessary services and equipment • Oversee the setup of Record Keeping solution components including servers, networking, storage etc • Provide regular updates to management and stakeholders on project progress • Prepare the project schedule, define the milestones • Track and report progress, identify and mitigate risks, removing blockers • Able to demonstrate the ability to undertake the above responsibilities • Practical experience in managing projects on: Cisco voice, Unigy, SBC, voice recording (Verint/NICE), MS Teams • Effective communication skills to handle comms to teams, management and cross function stakeholders at all levels, and a proven record track record of delivering projects • Proficient in problem solving, analytical and project management for large scale project delivery Technical & Behavioral Competencies• 5+ Years’ experience delivering technical complex voice-related projects • Understanding of Voice Recording Systems solutions and architecture • Understanding of Voice Systems: o IPC UNIGY Version 5.5 o Cisco CUCM v15 o MS Teams Voice • Familiar with Agile delivery methodologies as well as traditional waterfall • PMP, Prince-2 certified would be an advantage • Understanding of Compliance regulations (MiFID, DODD-Frank, etc.) • Excellent problem-solving skills • Excellent problem-solving skills • Excellent customer-service and interpersonal skills • Excellent communication skills • Ability to prioritize along with good time management skills • Ability to work as part of a Global team Specific Qualifications (if required) • Problem solving oriented • Team work • Sense of ownership