Recovery Officer

We are looking for a proactive and accountable Recovery Officer with a medical or pharmaceutical background to join our Credit & Recovery Department in Rawalpindi. The ideal candidate will be responsible for managing overdue accounts, coordinating with clients from the medical/pharma segment, and ensuring timely recovery processes.Key ResponsibilitiesFollow up on overdue accounts within the medical/pharma customer portfolio.Contact clients through calls, field visits, and written notices for payment reminders.Negotiate and finalize feasible payment arrangements.Maintain updated records of all recovery activities and interactions.Coordinate with Sales, Credit, and Finance teams regarding delinquent accounts.Prepare weekly and monthly recovery performance reports.Recommend legal escalation for non-responsive or high-risk cases when necessary.Ensure adherence to company policies and ethical standards during recovery activities.RequirementsBachelor’s degree .Experience in the medical or pharmaceutical sector will be preferred.1–3 years of experience in credit recovery, collections, or customer account handling.Strong negotiation, communication, and relationship-building skills.Ability to handle difficult situations professionally and work under pressure.Proficiency in MS Office, especially Excel.