Recruitment Operations Manager

About UsMillions look to us to progress their careers. We look to you.Global, culturally diverse, inclusive, and innovative - welcome to AMS, where talent is our world. Over the last two decades, AMS has redefined the landscape of talent outsourcing and consulting. From pioneering the concept of RPO to continually revolutionizing how organizations approach talent acquisition, AMS stands as a world leader in the industry.Committed, engaged, and inspired, we feel a real sense of belonging, and all have one thing in common: a real passion for talent. Become part of this world and make a difference with us.https://www.weareams.com/The RoleDo you thrive on supporting teams and ensuring seamless HR operations? We would love to hear from you!The Recruitment Operations Manager will provide line management and leadership for the regional operations team. You’ll ensure the team meet relevant targets, and adhere to SLAs and KPIs, deliver excellent operational support and compliance to processes.What you’ll be doing:Leadership:You'll ensure team members are clear on their responsibilities and the SLA’s they should adhere to. Manage team to meet expected levels of service.You'll coach and develop team members through supervision during projects, delegate responsibility for specific tasks, and development of technical expertise.You'll analyze the team's workload and identify areas where this can be reduced. Drive actions to implement improvements as identified.Operational Excellence:You'll deliver an operational service that meets the expectations of internal customers aligned to recruitment operation processes.You'll build relationships & partnerships with key internal stakeholders.You'll proactively gather feedback on the delivery of recruitment operation services, acting on feedback ensuring issues are resolved and services improved.You'll act as escalation point for all recruitment operation cases, ensuring cases are resolved effectively & in a timely manner.You'll manage external supplier relationships that impacts service delivery.Innovation:You'll drive initiatives that improve process efficiencies and with the use of technology.You'll identify opportunities to augment process gaps aligned to continuous improvement.Compliance:You'll ensure team compliance on policies and procedures.You'll ensure completion of mandatory trainings and policy updates.You’ll need to demonstrate:You will be supporting the Americas region and work on a night shift schedule.You are someone who has strong operational management experience to drive performance and results.You bring diverse professional experience and perspectives to the role.You will lead and manage team performance and deliver on defined metrics.You're in charge of the ticketing systems and maintain operational efficiency.You must be willing to report onsite in Makati at least twice a week.Why AMS?At AMS, we recognize the value of different perspectives and experiences in prompting innovation, sparking creativity, and solving problems.We come from every walk of life, and our culture is open and inclusive. Our people enjoy flexibility, autonomy, and being trusted to work their way. We offer you career opportunities in every direction you want to explore. It’s our world but you can do it your way.We offer:Full training and supportHigh value and challenging workA vibrant, diverse, and collaborative cultureFlexible workingA competitive reward and benefits package*The opportunity to embark on a recruitment career with one of the world’s leading recruitment companies *Details may vary slightly depending on your location, local labor law, etc.Our culture of inclusion and belonging.We welcome applications from people of all backgrounds, and all aspects of employment are based on merit, qualifications, and business needs. We do not discriminate based upon age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other applicable legally protected characteristic.If you require any accommodations or have any accessibility needs, please reach out via email Talent@weareams.com or make a member of our Talent Acquisition team aware at any time.Hit the Apply now button to get your journey started!