Agent - Passenger Services

Elevate Your Career with Fly Red Sea – Where Excellence Takes FlightRed Sea Air Services operates as a subsidiary of Red Sea Global and is part of the Red Sea Global Group of companies. We specialize in providing air mobility services to our Red Sea destination. As a subsidiary, Red Sea Air Services benefits from shared strategic goals and collaborative initiatives within the Red Sea Global group of companies, enhancing our ability to serve our clients effectively. Join a world-class team dedicated to innovation, hospitality, and unmatched service. Unlock endless opportunities in the aviation industry and soar to new heights.

We are purpose-driven and committed to people and planet. Our transformative programs are a driving force in achieving Vision 2030, as well as leading the world towards regenerative tourism. Be part of a legacy that’s shaping the future of travel - your journey starts here. Join Red Sea Air Services and be part of the positive change for Saudi Arabia and the world. AGENT - PASSENGER SERVICESRole Objective: To deliver a seamless, professional, and safe check-in experience for passengers traveling to and from our Destination Resorts.

The Passenger Services Agent is responsible for conducting passenger and baggage check-in procedures across all authorized operational locations—including remote resort islands and land-based terminals—in compliance with GACAR Part 151 and company standards. The role requires high adaptability, mobility, and a strong commitment to service excellence. Job Responsibilities: Embed The Red Sea Air Services Company Health and Safety culture. Must have full knowledge of the Emergency Response Plan by action and structure of the plan. Deliver full check-in services to passengers, including identity verification, baggage processing, boarding pass issuance, and handling special service requests (e. g. , VIPs, PRMs, infants).

Conduct check-in operations at various points of departure, including: Remote island resorts via boat transfer. Land-based airport terminals and resort check-in points. Coordinate with dispatch, ramp, and marine teams to ensure the timely movement of passengers and baggage. Provide clear information to guests regarding boarding times, baggage rules, and safety briefing procedures. Ensure accurate use of the Departure Control System (DCS), passenger manifests, and baggage reconciliation systems. Assist with last-minute changes, no-shows, and guest complaints in a calm and professional manner.

Report discrepancies in documentation, baggage anomalies, or any safety/security concerns to the Passenger Services Supervisor immediatelyMaintain proper record-keeping, including daily check-in logs, handover notes, and documentation for excess baggage or irregularities. Uphold grooming, appearance, and customer interaction standards at all times, regardless of duty location. Achieve 100% accuracy in passenger identity verification and baggage processing as per the flight manifest. Maintain check-in times within operational target windows, ensuring minimal wait times for guests. Maintain a passenger satisfaction score of ≥ 90% based on direct guest feedback and supervisor review. Handle special requests (e. g.

, excess baggage, family groups) with personalized attention and adherence to SOPs. Demonstrate 100% readiness to report to assigned duty locations (island, terminal, remote check-in desk) with required uniform and documentation. Adhere to marine/land transfer schedules and ensure no missed reporting due to travel mode. Follow all check-in, boarding, and baggage handling procedures in strict alignment with TRSASC Ground Operations Manual and GACAR Part 151. Zero tolerance for procedural shortcuts, guest favoritism, or unreported operational incidents. Support or deliver pre-departure safety briefings at the check-in stage, and ensure passengers understand critical travel information.

Maintain 100% compliance with company uniform and grooming requirements at all locations and shifts. Exhibit professional behavior in all guest interactions, including under time pressure or service disruption. Submit timely and accurate reports on shift activity, discrepancies, or irregular passenger/baggage cases. Maintain constant coordination with dispatch, ramp, marine logistics, and passenger services leadership. Any other duties that contribute to the achievement of the department's objectives within individual competencies. Qualifications: High School Diploma or GEDA certificate or diploma in hospitality is advantageous. Proven 2 years of experience supervising a team in a customer-driven business or in adepartment coordination role.

Minimum of 3 years of experience in aviation operations. Good working knowledge of all Passenger Services functions and the airline industry. Excellent command of the English and Arabic languages will be an advantage. Computer literate (Office Word, Excel, PowerPoint)Excellent communication skills. Capacity to remain very discreet and maintain confidentiality while handling a sensitive subject. Ability to work under pressure and multitask. Excellent customer service skills and a strong work ethic. Good level of people and management skills. Good working knowledge of statutory and procedural obligations of the business, including health and safety and security issues.

A proven ability in problem-solving and decision-making experience. A good understanding of all regulatory and recommended procedures that relate to the airport environment. Self-motivated. Must be willing to travel among outstations. KSA, EU Driving License (B) shall be considered an advantage. Be the force behind a safer, smarter, more sustainable future of aviation.