Regional Customer Sucess Manager

Company Description At fibertime™, we build and sell fiber internet in townships. We ensure fiber connectivity reaches every home, shack, and dwelling, offering pay-as-you-go daily vouchers instead of monthly contracts. Our mission is to provide township communities with access to the educational, economic, and entertainment power of the internet. By bringing the digital world to these areas, we empower individuals with greater freedom and opportunity. Role Description This is a full-time on-site role located in Pretoria for a Regional Customer Success Manager. The Regional Customer Success Manager will be responsible for ensuring customer satisfaction, managing customer accounts, and providing top-notch customer service. The role requires daily interaction with customers, resolving issues, and ensuring the smooth operation of customer accounts. Additionally, the manager will analyze customer data to improve service delivery and address customer needs efficiently. Qualifications Customer Satisfaction and Customer Service skillsAccount Management experienceAnalytical SkillsStrong Communication abilitiesAbility to work on-site in PretoriaExperience in the telecommunications or internet service industry is a plusBachelor's degree in Business, Marketing, Communications, or related field is preferredExcellent problem-solving skills and a customer-centric mindset