Regional Field Service Manager

SunStrong Management, an independent, full service asset management and servicing company for the renewable energy industry and one of the largest residential solar asset managers in the U.S is seeking a full time Regional Field Service Manager. C10 and C46 license highly preferred.Regional Field Service Manager ResponsibilitiesManages team of field service managers, field service supervisors, and foremen to execute an operational plan to complete all system warranty repairs and service requests within service levels and cost.Create and execute strategies to achieve service level targets for system repairs by coordinating materials, inventory, fleet vehicles, technicians, and maintenance requirements.Serves as the Responsible Managing Employee in designated region/state.Leads coordination of field activities to service the systems, either by internal resources or partner techniciansRecommend and champion product and service trainings to improve regional performance.Accountable for work order KPIs; response time, resource allotment, duration, and first visit resolution.Communicates opportunities and recommendations for modification or improvements to processes to assure optimum efficiency of the company assets.Manages inventory for designated region with focus on maintaining sufficient inventory to balance reduce costs and reduce truck rollsResponsible for development and management of service order completion strategy to reduce costs, reduce service visits, reduce time to closure, and increase customer satisfaction.Improves customer satisfaction with field service as measured by customer surveysMinimum RequirementsHigh School Diploma (or GED)Electrical Training10 - 15+ years’ related experience8 - 10+ years’ manager experience with multiple layers of direct reportsCurrent, valid Driver’s license with acceptable Motor Vehicle ReportPreferred QualificationsBachelor’s Degree in related discipline, or equivalent combination of education and experience C10 AND C46 License Ability and willingness to obtain master electrician license in other states and maintain qualifying agent status for multiple statesWorking knowledge of Salesforce.com Extensive customer service skills Bilingual – English and Spanish Additional Knowledge, Skills And AbilitiesStrong problem-solving skillsComputer and Computer program skills such as Microsoft Office - Excel, Word, and OutlookStrong home construction or residential electric knowledge Strong written communication skills to communicate with all levels of management Detail oriented with the ability to multi-task Excellent judgment in customer relations and managing company resources Ability to work as a team member and interact with other departments Ability to work under pressure with strict time deadlinesWorking ConditionsRemote position working in the field10% estimated travel time; location varies with jobsite Driving Required? YesPhysical RequirementsAble to lift and carry up to 50 pounds; assistance may be provided for oversized itemsAble to sit, stand, walk, and drive for up to 8 hours at a timeWork postures include reaching, kneeling, pushing, pulling, squatting, crawling, bending, twisting, climbing, and handling objects above/below the shoulderBenefitsSunStrong Management offers a generous employee reward package that includes:Comprehensive benefits, including medical, dental, vision, life insurance, and 401(k) Competitive compensation Company vehicle and corporate card providedWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.If you are selected for a position, your employment will be contingent upon submission to and successful completion of a post-offer/pre-placement drug test (and medical examination if required by the role) as well as pre-placement verification of the information and qualifications provided during the selection process.Powered by JazzHR