Regional Manager, Cross Border (Business Process Management)

The Regional Manager will report to the Regional Senior Manager and will be responsible for overseeing all four BPM pillars: Project Management Excellence, Business Process Improvement, Change Management, and Risk Management and Compliance. The role involves prioritizing projects based on a pre-determined matrix and supporting the development and growth of the team across all four pillars. As part of a small and dynamic team responsible for the success of Cross Border, the Regional Manager will have a very direct impact on the overall success of the company.Job ResponsibilitiesOversee all Cross Border teams’ initiatives and projects, working with department heads from the Cross Border Logistics, Commercial, Special Projects and Finance Teams to ensure they are monitored, tracked, accounted for and completedServe as a Project Management Office, offering the service to all Cross Border teams, including the initiation, planning, execution, monitoring and control portions of each project. The projects taken on will be prioritised based on expected impact to profits.Conduct process reviews, business process mapping, analysis and process redesign, implementing Lean, Six Sigma and Agile methodologies to determine inefficiencies, losses and waste, and eliminate them whilst fostering alignment and improved communicationImplement Continuous Improvement initiatives, conduct innovation labs, lead knowledge sharing sessions and provide frameworks to ensure teams are independently and continuously executing continuous improvementSupport in the development of AI solutions with the Regional Senior ManagerWork with Tech Product and all Cross Border teams in product initiation, development, training and adoption, ensuring accurate and prioritised product builds, on-time development of tech products, sufficient product training for the end users as well as 100% adoption of products.Ensure requirements are clear and accurate, products are prioritised correctly, and builds are executed preciselyProduce clear timelines and measurements of success post product developmentResponsible for the review of internal processes and controls, identifying risks, and proposing resolutions and action plans to senior managementResponsible for ensuring all reviewed process are documented and filed accuratelyResponsible for periodic audits to ensure reviewed processes are being abided byJob Requirements5-7 years of work experience in process improvement/ optimization, business operations, consulting/ project managementBachelor’s Degree in any related fieldDemonstrated experience in executing complex multi-stakeholder projectsDemonstrated experience in project management, process improvement, change management/tech development and risk managementProficiency in Lean/Six Sigma/Agile methodologies, project management, stakeholder management, data analysis.Detail oriented, with a focus on accuracy and efficiencyDemonstrated experience in managing teams and nurturing talentProficiency in Generative AI, MS Word, Powerpoint, Excel, VBA Macros, Google Apps ScriptsExceptional (confident & effective) communication skills, both written and oralExposure to working across geographies, teams and individuals of different culturesExceptional communication skills in English and Mandarin