Regional Support Officer, State Emergency Services

The SES is the primary responder for storm and flood events and provides support to other agencies such as Queensland Police Service through performing additional functions including search and rescue, emergency traffic management, and road crash rescue.The SES becomes involved in preparing for, and responding to, many different types of disasters and emergencies.This role provides high level administrative and executive support to the Regional Director for matters relating to the region’s operations.Refer to the role description for more information.Your Key AccountabilitiesThe core capability requirements for this role are: Provide high level administrative and secretariat support, including diary and email account management, research, preparation, review and timely coordination of correspondence, reports, minutes, and other materials, including confidential and sensitive information, in accordance with departmental requirements. Provide effective office management functions, including facilities, fleet, asset, and resource management. Respond to enquiries from staff and volunteers relating to uniforms and equipment, which includes receipting, ordering and system maintenance to ensure records reflect correct status and items are dispatched. Coordinate and organise meetings/functions/events, including ministerial visits, award ceremonies, training courses, workshops, travel, and accommodation itineraries, including catering, and ensure accurate information is provided to assist with planning and scheduling. Coordinate and process training records, human resource, honours and awards and finance administration activities, including monthly budget monitoring, end-to-end administration process for SES Volunteer me memberships, ensuring compliance with departmental policy and procedures. Liaise and maintain positive working relationships with internal and external stakeholders, including members of the public and volunteers, local councils, senior departmental officers, and other key contacts to support key processes, procedures, and delivery services. Update and maintain databases to create, analyse and report on business activities and provide operating support to ensure compliance and effective maintenance of records and access to information. Lead the administration team providing quality assurance, coaching, guidance, and support to ensure prompt and effective delivery of services to clients and key stakeholders. Prioritise workload effectively and perform duties responsibly in the absence of supervision using a high level of initiative to resolve issues and contribute to business improvement. Provide support and administrative duties during emergencies and disasters which may involve short-notice activation and rostering outside of business hours.OtherRole Requirements Government purchasing qualifications (level 1). Working knowledge or experience in the use of human resource and finance systems and database management and reporting. Experience as a volunteer or working in a volunteer environment. Minimum C Class driver's licence (non-restricted). It is expected that the incumbent will participate in an out of hours on call roster during emergency operations. This may require work outside of normal hours (e.g. night shift), including weekends, working extended hours and may include deployment to other parts of the state or interstate.Applications to remain current for 12 months.Occupational group Administration