Relationship Management Associate

Purpose of the Job:The primary objective of the Relationship Management Associate is to provide dedicated support to high-net-worth customers with significant investments in cryptocurrencies. The role focuses on delivering personalized assistance, addressing customer needs, and ensuring a seamless experience with our products and services.**Flexible working hours with 5 working days & 2 days off per week Key Responsibilities:Engage with high-net-worth customers, understanding their financial goals, risk tolerance, and preferencesFacilitate the onboarding process for new VIP customers, ensuring a smooth transitionProvide personalized support and build strong relationships to improve customer satisfaction, including coordinating in-person meetings as required and customer accommodations when neededOffer technical support for cryptocurrency wallets, trading platforms, address security concerns, and educate customers on best practices for securing crypto assetsDemonstrate proficiency in in-depth product features to provide valuable insights and solutions to customersStay updated on the latest cryptocurrency market developments and remain vigilant for potential investment opportunities and partnershipsAssist customers during market volatility or emergencies by guiding them in making informed decisions and effectively managing their concerns about market fluctuationsContribute to building and maintaining a network of contacts in the cryptocurrency industryActively gather customer feedback and seek input to understand customer expectations and preferences, contributing to the enhancement of service qualityRequired Qualifications:Bachelor's degree in a relevant field (Finance, Business, etc.)At least 1 year of experience in a customer-facing role within the cryptocurrency or financial industry.Basic understanding of cryptocurrency markets.Strong verbal and written communication skills in both Thai and English.A customer-centric mindset means focusing on providing a positive customer experience.The ability to remain calm and maintain patience during difficult customer interactions.Strong negotiation skills to balance customer needs with organizational objectives, using active listening and clear communication to collaboratively develop mutually beneficial solutions.Strong data analysis skills to interpret customer data and feedback.