Relationship Manager (RM) & Customer Service Officer (CSO) for MCB Township Flagship Branch

Company Description MCB Bank Limited, established in 1947, is one of the largest banks in Pakistan with a customer base exceeding 7 million. Our range of products and services are designed to meet the diverse needs of our customers. MCB Bank is committed to offering reliable banking services and maintaining customer trust. For more information, please visit our website www.mcb.com.pk or contact the MCB Contact Center at 111-000-622. We prioritize the security and privacy of our customers' personal data. Role Description This is a full-time on-site role located in Lahore for a Relationship Manager (RM) & Customer Service Officer (CSO) at MCB Bank Limited. The role involves managing and nurturing customer relationships, providing exceptional customer service, addressing customer inquiries and concerns, and promoting the bank’s products and services. The RM & CSO will be expected to maintain customer satisfaction, handle account management tasks, and actively engage in cross-selling opportunities. Qualifications Customer Relationship Management and Account Management skillsStrong interpersonal and communication skillsCustomer Service and Conflict Resolution abilitiesKnowledge of Banking Products and Financial ServicesProblem-Solving and Decision-Making capabilitiesExperience in sales and cross-selling is a plusBachelor's degree in Business, Finance, or related field