Release of Information Officer

We are seeking a responsible, enthusiastic, and self-motivated individual with a pragmatic approach to join our busy Release of Information team.The role involves managing a variety of information requests, where effective communication is essential to ensure the confidentiality and protection of patients’ personal data. The successful candidate will play a key role in delivering a high-quality administrative service, ensuring a positive patient experience and providing excellent customer service.We Are Looking For a Professional Who Is An excellent communicator A collaborative team player Skilled in multitasking and able to work on their own initiative Focused on delivering the best solutions to queriesThe ideal candidate will be an experienced administrator with a comprehensive understanding of the Trust’s electronic systems and the knowledge of GDPR the Data Protection Act 1998 the Access to Health Records Act 1990 The primary responsibilities include processing Subject Access Requests (SARs) from patients and third parties, such as solicitors, while ensuring patient confidentiality is always upheld. This must be carried out in strict adherence to the Trust’s Information Governance policy and the Data Protection Act, ensuring compliance with legal timeframes.Applicants should demonstrate a proven ability to work effectively as part of a team to support service delivery. A flexible approach to work, alongside a commitment to personal development and continuous improvement, is essential.University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.We provide first-class acute and specialist services across eight sites:University College Hospital (incorporating the Elizabeth Garrett Anderson Wing) National Hospital for Neurology and Neurosurgery Royal National ENT and Eastman Dental Hospitals University College Hospital Grafton Way Building Royal London Hospital for Integrated Medicine University College Hospital Macmillan Cancer Centre The Hospital for Tropical Diseases University College Hospital at Westmoreland Street We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.For further details / informal visits contact: Name: Jurita Mortelmans Job title: Release of Information Manager Email address: jurita.mortelmans@nhs.net