Operations Associate / Front Desk Officer

Reliance Health's mission is to make quality healthcare delightful, affordable, and accessible in emerging markets. From Nigeria to Egypt and now Senegal, we offer comprehensive health plans tailored to both employers' and employees' needs through an integrated approach that includes telemedicine, affordable health insurance, and a combination of partner and proprietary healthcare facilities. By leveraging advanced technology, we are transforming the healthcare landscape, making it more efficient and accessible for everyone. This role supports front desk management and day-to-day operational activities across the office and lodging facilities.

The individual will manage helpdesk ticketing, support staff logistics, and coordinate vendor and facility interactions. This position is central to keeping physical operations running smoothly while enabling internal teams to stay productive.  What you'll do:

Manage front desk and reception services at the Lagos HQ  Triage and route internal requests through the helpdesk platform (IT, Admin, Facility)  Coordinate facility maintenance and logistics (repairs, vendors, office supplies)  Support team travel, bookings, and accommodation tracking  Maintain petty cash, issue logs, and fixed asset documentation  Collaborate with HR, Finance, and IT to resolve operational blockers  Requirements2+ years of experience in admin, front desk, or office operations roles  Bachelor's degree in business administration, Public Admin, or related field  Good spoken and written communication in English  Proficient with Microsoft Office and ticketing systems (preferred)  Strong multitasking, coordination, and follow-through skills  Familiarity with vendors, facility tools, or office logistics preferred  BenefitsAt Reliance Health, we prioritize our people and their well-being.

Our benefits package is designed to support your success, growth, and happiness. Here's what you'll enjoy: Competitive Salary and Benefits We offer a salary that's benchmarked against the best in the industry, ensuring your expertise and impact are fully rewarded Premium Health Insurance Comprehensive health coverage for you and your family, because your well-being comes first Unlimited Leave Take the time you need when you need it—no limits, no questions Meaningful Impact Play a key role in transforming customer experiences and shaping healthcare innovation Collaborative Work Culture Join a supportive, inclusive, and team-focused environment that celebrates diversity.

Growth Opportunities Access tools, mentorship, and resources to elevate your skills and career Learning & Development Allowance We provide an allowance to support your ongoing professional growth and skill enhancement. This is more than a job—it's a chance to grow, thrive, and make a real difference. At Reliance Health, your journey matters.