Relocation Consultant - Level II (Remote U.S)

OverviewAs a Level II Relocation Consultant, your role involves offering relocation services to transferees per the client’s relocation policy. This entails assessing the needs of the transferee and providing services that may encompass various aspects such as home marketing assistance, Buyer Value Option (BVO), Guaranteed Buy out (GBO), property management, home purchase aid, rental support, lease cancellation, relocation-related travel arrangements, temporary accommodation, and household goods transportation. The Relocation Consultant operates with the transferee's and client's best interests in mind, offering policy advice and aiding in relocation issues.Qualifications3+ years’ Home Sale Experience (BVO/GBO expertise required)2+ years of college or strong academic history preferred.Very good organizational, communication, and interpersonal skillsStrong computer, database, and Microsoft Office experience.ResponsibilitiesReview and explain client relocation policies, procedures, and benefits to transferees.Manage policy components to ensure compliance.Manage policy exceptions as directed by the client.Assess transferee needs and provide services and resources to meet those needs.Manage and coordinate services and benefits to possibly include temporary living, home marketing and home sale, BVO, GBO mortgage (consultation and/or resources), home purchase, rental-departure and destination, expense management, household goods movement, set up candidate tours, and any future approved services.Coordinate and communicate with the Team Lead, appropriate internal and external service providers, and appropriate client contact regarding the day-to-day management of assigned transferee activity.Monitor progress and ensure the transferee’s satisfaction with services.Mentor Level 1 Relocation ConsultantsMaintain files and computer database on assigned transferees and activities.Regularly communicate and coordinate with transferees and agentsProvide the highest quality of customer service to all transferees.Maintain a professional and positive work attitude and team spirit.Always represent self and CapRelo in a professional mannerAboutAbout CapReloCapRelo is a technology-driven company focused on delivering best in class relocation and assignment services on a global platform. Our goal is to make the relocation process easy for everyone involved. Our employees simplify and streamline the complexities of relocation through capabilities like move management services, home sale and purchase, property management, destination services, expense administration, and consultation on domestic and international relocation policies. At CapRelo, we strive to attract the best and the brightest who will bring their unique abilities and help take our company to the next level. If you are looking for an organization where you can use your talents and have a real impact on company performance – you’ve come to the right place.BenefitsIn addition to comprehensive medical, dental, and vision insurance, CapRelo offers:World-class retirement savings programs including Company-funded profit sharing and safe harbor 401(k)Recruitment and customer referral bonusesCompany-paid life insurance and accidental death benefitsVoluntary protection programs for employees and their familiesService recognition programsSafety & performance bonusesTuition reimbursement and student loan repayment assistanceDiscounted membership @ Gold’s Gyms (corporate locations) nationwideGlobal employee wellness programs and Employee Assistance Program (EAP) for employees and their familiesMedical and Dependent Care Flexible Spending Accounts (FSAs)Health Savings Account (HSA) with employer matching contributionEqual Opportunity/Affirmative Action Employer