About The RoleWe are seeking an experienced Administrative Assistant/ Secretary to join our dynamic and supportive remote team (based in Cape Town). You will be working in a collaborative pool of legal secretaries, assisting multiple Fee Earners across one of our specialist areas—Road Traffic Accidents, Employers’ Liability, Occupiers & Public Liability, or Clinical Negligence. You’ll support the full legal process, including preparing legal documents, managing communications with clients and counsel, scheduling, and assisting with court bundle preparation.
Work will be received from the UK team by audio / digital dictation for a range of tasks including (but not limited to) document production, telephone calls, arranging conference calls, and assisting clients with their personal injury claim. Training will be given and this is a busy full-time role. RequirementsRequirementsKey ResponsibilitiesProvide administrative and secretarial support to multiple Fee Earners within a specialist workstream. Prepare legal correspondence and documentation including pleadings and court bundles. Working in date order through dictations. Creating your own tasks within Proclaim. Meeting the required outcome of the role.
Manage inbound and outbound communication with clients, counsel, and other parties in a professional and friendly manner. Schedule and coordinate appointments, meetings, and conferences. Collaborate closely with other secretaries and the administration team to ensure smooth workflow. Update case information in the Proclaim case management system where applicable. Person SpecificationEssential: Based in Cape Town Proven experience as a Secretary or Legal Secretary, ideally within a personal injury or clinical negligence setting. Strong command of English spelling, grammar, and punctuation. Proficiency in Microsoft Office and general IT literacy. Exceptional client service skills with a professional and friendly telephone manner.
Meticulous attention to detail and excellent organisational skills. Ability to prioritise a busy workload and meet deadlines in a fast-paced remote environment. Fast and accurate audio typing (minimum 65 words per minute). Experience using digital dictation software. Desirable: Prior experience with the Proclaim case management system. Familiarity with Big Hand digital dictation software Please do not apply if you are not based in Cape Town as only candidates who are currently based in Cape Town will be considered for this role.
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