Job Description
We’re Hiring: Remote Customer Service RepresentativeLocation: Remote (Applicants based in Singapore or similar time zone preferred)Employment Type: Full-time / Part-timeLevel: Entry to Mid-LevelAre you a people person with strong communication skills and a passion for solving problems? Join our team as a Remote Customer Service Representative, where you'll support customers across digital channels from the comfort of your home.Key Responsibilities:Provide prompt, professional support via email, live chat, and/or phoneResolve customer inquiries related to orders, products, returns, and technical issuesMaintain accurate records of customer interactionsEscalate complex issues to the relevant team when neededCollaborate with operations, logistics, or sales teams to ensure a seamless experienceAssist in building FAQ documents or improving help center contentRequirements:Prior experience in customer service, call center, or online support preferredExcellent written and spoken EnglishStrong empathy, patience, and communication skillsAble to multitask and work independentlyFamiliarity with Zendesk, Freshdesk, Intercom, or similar tools is a plusStable internet connection and a quiet work environmentBonus Skills:Multilingual (Mandarin, Bahasa, or other regional languages)Experience in eCommerce, SaaS, or tech startupsAvailability on weekends or eveningsWhat We Offer:Fully remote and flexible work arrangementPaid training and onboardingSupportive team culture and virtual communityPerformance-based incentives and bonusesGrowth opportunities into QA, team lead, or operations roles
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