Remote German-Speaking Customer Support Agent in Greece

Are you a fluent German speaker with a passion for travel and customer service? Do you dream of starting your international career in the historic city of Athens? Join our dynamic, multicultural team as a Remote German-Speaking Customer Support Agent for a leading online travel platform!This is a unique opportunity to kickstart your career in Greece with a strong relocation package and a clear path to professional growth.Key DetailsLocation: Athens, Greece (Remote, with initial on-site requirement for relocated candidates)Starting Date: January 30, 2026Employment Type: Full-timeThe Role: What You Will Be DoingAs the first point of contact for our German-speaking customers, you will be the voice of our brand, providing world-class support for all travel-related inquiries. Your primary responsibilities will include:Handling customer queries via phone, email, and chat in German, focusing on bookings, modifications, cancellations, and general product/service information.Efficiently diagnosing and resolving customer issues with professionalism and empathy.Maintaining accurate, detailed records of all customer interactions in our Customer Relationship Management (CRM) system.Collaborating with internal teams to escalate and resolve complex issues when necessary.Striving to consistently meet and exceed customer satisfaction and service quality targets.What You BringMust-Have RequirementsLanguage Proficiency: Fluent German (C1/C2), both written and verbal, is mandatory.English Proficiency: Minimum B2 level of English is required for internal communication and training.Eligibility: Must possess EU Citizenship OR a Residence Card with Full Market Access to legally work in Greece.Commitment to Relocation:All candidates relocating from abroad must arrive in Athens 7 days prior to the January 30, 2026 start date to complete hiring documentation.Relocated employees are required to work on-site at our Athens office for a minimum of 3 months. (Exception: Employees who already own a confirmed house/apartment in Greece with a reliable internet connection may be eligible to begin fully remote immediately).Good to HavePrior experience in customer support, call center, or the travel/hospitality industry is a plus, but not essential. We provide comprehensive training!Strong problem-solving skills and a genuine desire to help people.Excellent communication and interpersonal skills.Work ScheduleYou will work 5 days a week on a rotational shift pattern.Monday - Friday: 10:00 AM to 6:30 PMSaturday - Sunday: 11:00 AM to 7:30 PMBenefits & PerksWe offer a highly competitive package to ensure your successful start and long-term satisfaction:Competitive Salary and performance incentives.Meal Allowance.All necessary equipment (laptop, headset, monitors, etc.) will be provided by the company.Clear paths for Career Growth and ongoing professional development.Relocation Package (For candidates moving from abroad)We make moving to Athens simple so you can focus on your new role:Accommodation: 3 weeks of accommodation provided in a hotel close to the office upon arrival. (Note: We do not offer assistance with Real Estate agencies after the initial 3-week hotel stay).Financial Support: Up to €300 moving support (provided in the first payment).Legal Assistance: Dedicated legal support for processing your hiring and necessary administrative documents. (Candidates are responsible for gathering and providing all original required documents).Ready to Start Your Greek Adventure?If you are eager to use your German skills in a fast-paced, international work environment and embrace the exciting lifestyle Athens has to offer, we encourage you to apply!Click the link below to submit your CV and cover letter.