Remote Office Manager

We are hiring a Remote Office Manager for an owner-operated small business in the home services (roofing) industry. This is a Full-Time remote role for an Australia-based client. The role is focused on managing the end-to-end client journey, including inbound phones, scheduling, CRM updates, and administrative/bookkeeping support.Key Responsibilities:Answer and triage 10–15 inbound calls per day; provide excellent customer service and route/resolve inquiriesManage calendars; schedule site visits, inspections, and follow-upsMaintain accurate records in CRM platforms (job statuses, notes, tasks)Coordinate with the bookkeeper; assist with Xero tasks such as basic reconciliations and invoicing supportPrepare and send basic quotes or documentation as directedMaintain and improve SOPs, templates, and administrative documentationPerform data entry, inbox management, and generate simple reportsConfirm appointments and gather client details to support smooth operationsRequired Qualifications:3+ years of experience in office administration, office manager, or executive assistant roles2+ years of experience in the trades/home services or construction industryProven experience handling inbound phones and customer inquiriesStrong scheduling, calendar management, and coordination skillsFamiliarity with bookkeeping support; Xero experience requiredPreferred Qualifications:2+ years experience with Service M8 and Xero2+ years experience with GoHighLevel (GHL) or similar CRMsRequired Skills & Tools:ServiceM8GoHighLevel (GHL)XeroSchedule & Pay:Full-time position; 8am - 4pm AESTFully remote role for a Austrailian based companyPay ranges from R14,000 - R16,000 per monthAnnual raises, bonuses, and confirmed holidaysSystem Requirements:Internet speed of at least 20 MbpsComputer with a 2.4 GHz processor or higher8 GB of RAM or higherWindows 10 or newer, or Mac OS X 10.10 or newerHD 720p webcamHeadset with a microphoneBenefits:Competitive pay ratesCompany-provided business email addressRemote work flexibility – from home or any location of your choiceElimination of commute timeConsistent work with the same clients, fostering long-term relationshipsOpportunities for career advancementStable work hours and consistent paySupportive and inclusive environment that values diversity and growthIf you’re a proactive, detail-driven professional who thrives in a dynamic environment and enjoys blending executive support with managing staff and daily business operations, we’d love to hear from you. Join a growing team in the motor industry and make a meaningful impact while enjoying the flexibility of remote work. Apply today!