Remote Operations Coordinator

About UsNeat N’ Tidy is a fast-growing residential and commercial cleaning company that provides top-tier service across multiple markets. We’re looking for a detail-oriented, problem-solving Remote Operations Coordinator to join our team on a contract basis. This role is ideal for someone who thrives on organization, enjoys improving processes, and takes pride in ensuring smooth day-to-day operations while working from home.Compensation: $5–$6 per hour (contract role, 100% remote).What You’ll DoOversee Daily Operations: Manage day-to-day scheduling and coordination across sales, cleaners, and customers. Ensure all services are delivered on time and meet company standards.Job Assignment & Scheduling: Assign new bookings within 24 hours, match cleaners based on performance and location, and maintain a priority list of top cleaners for efficiency.Calendar Management: Keep schedules accurate and conflict-free. Review workflows regularly to eliminate bottlenecks and resolve issues such as double bookings or last-minute changes.Customer Feedback & Issue Resolution: Respond quickly to complaints, follow up with dissatisfied clients, and implement solutions to restore trust and prevent repeat issues.Waitlist & Cancellations: Proactively monitor waitlists, save cancelled bookings when possible, and offer flexible rescheduling options to retain business.Cleaner Coordination: Track cleaner performance, balance workloads, and communicate staffing needs with the recruiting team. Support onboarding of new cleaners with paperwork and compliance requirements.Payment Issues: Monitor and resolve credit card declines or failed payments by contacting clients promptly. Keep accurate records and follow up on outstanding balances.Process Improvement & Automation: Identify ways to improve workflows and reduce manual tasks. Use BookingKoala, Google Sheets, and Zapier/Make to build automations that streamline repetitive tasks.Collaboration: Work closely with sales to ensure smooth handoffs from booked jobs to scheduled cleaners, and coordinate with customer success to deliver excellent recurring service.Reporting & KPIs: Track and report key operational metrics, including job completion rates, payment success, and customer satisfaction, with recommendations for improvements.Emergency Adjustments: Handle last-minute cleaner cancellations or reschedules by deploying backup options to ensure jobs stay on track.Support Growth: Contribute to scalable systems and workflows that enable expansion into new service areas.What We’re Looking ForHighly organized, detail-oriented, and proactiveStrong communicator with problem-solving instinctsComfortable using scheduling and automation tools (BookingKoala, Google Sheets, Zapier/Make)Reliable, self-motivated, and comfortable working remotelyExperience in operations, scheduling, or customer service coordination (preferred)Ability to manage multiple priorities under pressure while maintaining accuracyWhy Join Us?Flexible remote contract roleBe the backbone of daily operations in a growing companyOpportunity to learn automation and process optimizationDirect impact on customer satisfaction and business successWork with a motivated, fast-growing team in a supportive environment