Remote Patient Intake Specialist

Job Summary:We are seeking a highly organized and compassionate Remote Patient Intake Specialist to join our healthcare team; this role is essential for establishing a positive first impression, collecting essential information, verifying eligibility, ensuring a smooth onboarding process, and supporting seamless care coordination in healthcare settings such as hospitals, clinics, and doctors offices by gathering accurate patient information before they receive medical care.Key Responsibilities:Collect and Input Patient Information: Gather and accurately enter personal details, demographics, medical history, insurance information, and other necessary forms into the system prior to appointments.Verify Insurance Coverage: Confirm patients' insurance eligibility, benefits, and authorizations, including direct communication with insurance companies to verify and clarify coverage.Schedule Appointments: Assist with scheduling initial and follow-up appointments, ensuring timely access to appropriate healthcare providers and services.Explain Procedures and Prepare Patients: Provide patients with clear instructions on what to expect during their visit, including preparation for exams, tests, and the use of any required equipment.Maintain and Update Medical Records: Ensure all patient files are accurate, current, and properly maintained for use by the medical team.Process Referrals: Receive and manage new patient referrals via phone, email, or fax, and track the status of each referral to ensure timely follow-up.Handle Communications: Professionally and empathetically respond to a high volume of incoming calls and patient inquiries related to procedures, appointments, insurance, and general care processes.Ensure Documentation Accuracy: Confirm all required forms are completed, signed, and stored appropriately in compliance with internal standards and HIPAA regulations.Coordinate Across Departments: Collaborate with internal teams such as nursing, billing, and care coordination, as well as external providers and insurance companies, to support efficient care delivery.Maintain Confidentiality and Compliance: Uphold patient privacy and adhere to HIPAA and other regulatory standards in all interactions and data handling.Perform Additional Administrative Tasks: Support other intake-related duties as needed to facilitate a smooth and efficient patient onboarding experience.Qualifications & Requirements:Advanced level of English (written and spoken).High school diploma or equivalent; Associate's degree in healthcare administration or related field preferred.1+ years of experience in a medical office, home healthcare, or similar healthcare setting.Strong customer service and communication skills.Proficiency in electronic medical records (EMR) systems.Knowledge of insurance verification processes (Medicare, Medicaid, private insurance).Ability to multitask in a fast-paced environment with attention to detail.Ability to work independently with minimal supervision.Must have a Windows computer (Windows 10 or newer) that is less than 4 years old.Two monitors and a high-speed fiber network or Starlink internet.Skills:Excellent phone etiquette and interpersonal skillsStrong organizational and data entry skillsFamiliarity with HIPAA and patient confidentiality standardsProblem-solving and critical thinking abilitiesAbility to remain calm and professional under pressureCompensation & Benefits:100% remote work.Compensation in USD.Full-time position with 40 hours weekly.Great work environment with potential for growth.