We are seeking a highly organized and people-driven Operations Assistant to support our Director of Operations in managing hundreds of Virtual Assistants. This role goes beyond admin work-it's about driving VA success through coaching, relationship building, attrition management, and stakeholder communication.
Key ResponsibilitiesVA Relationship & Success Management- Support onboarding and orientation for new VAs- Act as a point of contact for VAs regarding challenges, client alignment, and day-to-day operations- Proactively build rapport with VAs to support long-term retention and performance- Monitor engagement and satisfaction of VAs through regular check-ins and pulse surveysStakeholder Communication Coaching- Coach and mentor VAs on best practices in professional communication- Conduct training sessions or workshops to enhance email, meeting, and reporting etiquette- Review communication issues and provide feedback to help VAs manage client relationships more effectively 3.
Attrition and Perception Management- Identify early signs of disengagement, performance issues, or misalignment- Collaborate with Director of Operations to develop action plans for at-risk relationships- Support exit interviews and documentation to refine future hiring and engagement strategiesOperational Support & Coordination- Assist with scheduling performance reviews, training sessions, and internal operations check-ins- Maintain accurate records of VA assignments, progress, and feedback using internal systems- Help coordinate internal SOPs and improve operational workflowsWhat Success Looks Like- High retention rate of assigned Virtual Assistants- Improved client feedback on VA communication and performance- Clear, documented coaching interventions with measurable improvement- Seamless support and coordination of operational priorities for the DirectorQualifications Required:
- 2+ years in operations, HR, client success, or remote workforce management- Excellent written and verbal communication skills- Strong organizational and multitasking abilities - Empathetic and emotionally intelligent communicator- Experience in coaching or mentoring remote team members- Fully remote team -- Arizona Time zoneTools we use: Microsoft Office, Teams, Jotform, Workable-Full time$6/hrWhy Join Remote Raven?- Be part of a mission-driven team shaping the future of remote work- Impact hundreds of careers while helping global businesses thrive- Collaborative and supportive culture that prioritizes people and growth
Customize your resume to highlight skills and experiences relevant to this specific position.
Learn about the company's mission, values, products, and recent news before your interview.
Ensure your LinkedIn profile is complete, professional, and matches your resume information.
Prepare thoughtful questions to ask about team dynamics, growth opportunities, and company culture.
