Remote Scheduling Coordinator

Candidate must reside in one these states: GA, IL, TN, AZ, NH, MA, CT, FL or TXRemote Scheduling CoordinatorDo you enjoy helping patient's access important healthcare services?Are you a problem solver? Detail oriented? Great communicator?If so, you may be just what we're looking for!About The PositionThis position is responsible for providing excellent customer service to patients and physician offices in order to coordinate the scheduling and completion of diagnostic sleep testing.Primary duties consist ofHEAVY PHONE WORK - Inbound and outbound callsSchedule a minimum of 20 patients per day (required very heavy outbound phone work)Obtains patient history and all appropriate clinical data prior to appointmentEducates patients regarding the type of sleep testing ordered, the registration and study process, and additional services availableVerify insurance (online) prior to scheduling to ensure compliant billingCommunicates and works with clinical team to ensure appropriate staff availability to meet patient needs and access to servicesInteracts with physicians, insurance providers, and others to address and resolve a variety of issues and concernsReports weekly and monthly information pertinent to assigned sitesOther duties as assignedEducation and Experience1+ year customer service experienceExperience in a medical setting preferredHS diploma or GEDBilingual (English/Spanish) preferredAssociate's or Bachelor's degree preferredStrong multitasking skills between task lists and inbound callsStrong computer skills: Microsoft Office and the ability to learn new software quicklyHigh level of organization and accuracyExceptional telephone communication skills and manner, reflecting enthusiasm and professionalismThis position requires the ability to work 1 weekend day and 1 evening shift per monthRemote environment must provide privacy, with secure password protected internet access and no other concurrent responsibilities during scheduled work hoursAbout NeurocareNeurocare, Inc., is the largest employer of Sleep Technologists in the New England area for over 25 years. We are a patient-centric, quality-focused organization. We collaborate with high profile academic medical centers, community hospitals, and physician groups to design and manage state of the art sleep disorder programs. Our strong commitment to uncompromising quality care and customer service has driven our reputation as a leader in the field.Neurocare, Inc. EOE