Remote Spanish Bilingual Customer Support Representative

We’re Hiring: Remote Spanish Bilingual Customer Support RepresentativeDo you love helping people and making their day just a little brighter? Are you fluent in Spanish and English and comfortable navigating a fast-paced, digital-first environment? If you’re ready to combine empathy, clear communication, and problem-solving skills to support customers around the world, we’d love to hear from you.What You'll Be DoingAs a Remote Spanish Bilingual Customer Support Representative, you’ll connect with customers from Spanish-speaking regions through voice calls and live chat. Whether it’s helping track an order, answering product questions, or resolving an issue, you’ll be the trusted voice that transforms frustration into satisfaction and confusion into clarity.This role isn’t just about answering questions—it’s about truly listening, showing empathy, and ensuring customers feel heard, valued, and supported.Your Core ResponsibilitiesDeliver timely and friendly support in both Spanish and English via calls and chatTroubleshoot issues with a calm, solutions-first approachAccurately document all customer interactionsIdentify recurring trends and share feedback to improve processesCollaborate with team leads and colleagues to stay aligned on prioritiesRepresent the brand with professionalism, care, and cultural sensitivityWhat We're Looking For1+ year of remote/online experience in customer service or a similar role.Experience with bilingual customer support is an advantage.Excellent written and verbal communication skills.Experience with Gorgias, Zendesk, Shopify, or similar tools is a plus.Calm and solution-focused under pressure.Familiarity with E-Commerce and CRM systems is a plus.Fluent in Spanish and English.Tools You’ll NeedLaptop or desktop with an i5 processor or higherReliable internet connection (minimum 15 Mbps upload and download)A quiet, dedicated workspace for callsWhat’s In It for YouPermanent work-from-home setupCompetitive pay, reviewed annuallyPaid time off for rest and rechargeMonthly health stipendPerformance bonuses based on KPIsA team culture that values growth, accountability, and connectionWhy Join Us?At our core, we believe customer support is more than just solving problems—it’s building relationships. Here, your voice will be heard, your skills will be valued, and your career growth will be supported. We prioritize fairness, open communication, and helping our team members succeed.If you’re ready to use your language skills to make a real impact in a role where people come first, we can’t wait to meet you.Ready to Apply?Click Apply Now and tell us why you’re excited about joining our team. Your next great opportunity starts here.