General OperationHandle technical issue and consult with supervisor in order to create appropriate deliverables. Communicate with business partners. KpiMonitor FTR & OTD for the deliverable and take countermeasure to ensure it. Wl/WfBuild and maintain the appropriate Work Force and the Work Load. QualityValidate root cause of error and the countermeasure. StandardizeEnsure processes compliance of standard procedure and process workflow. ProductivityManage productivity improvement activity. Project ManagementEnsure complete Project Management cycleTeam ManagementManage employee’s project activities tracking through KPI metrics, track milestones, guide and appraise through Feedback. Vendor ManagementHire Vendor. Support supervisor to build vendors needs and manage vendor contracts.
Skill / TrainingEnhance skills & competencies through periodic evaluation based on the training need identified. Develop training plan to ramp up skill of resource. Work EnvironmentManage Work environment through periodical survey. Manage safety and security. BenchmarkBenchmark to secure competitiveness.
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