Renewals Manager

Looking for an opportunity with a company whose Core Values include Teamwork, Customer Care, and Employee Ownership? Cargas is that company. Being recognized for 19 years on the PA Best Places to Work list confirms that we do what we say. From our employee-owned culture to our casual dress code, Cargas does things a little differently. You get to be in the thick of the action. We practice Open Book Management, so you know the sales, profits, challenges, and opportunities. We collaborate at all levels, so your ideas are heard.

We have a flexible work environment, so we trust you to make good decisions on when you need to put in extra effort to take care of customers and when you can take time for personal matters. We share success widely through our Profit Sharing, Bonus Plan, and Employee Ownership. We work hard and have fun!Cargas is hiring a Renewals Manager to support our Enterprise Solutions customers across platforms such as Sage Intacct, Microsoft, Acumatica, and HubSpot.

This role is responsible for managing the full renewals lifecycle, ensuring a smooth and timely experience for our customers while supporting retention and growth. Key ResponsibilitiesManage the end-to-end renewals process, including outreach, tracking, negotiation, and execution. Act as the primary contact for customers during renewals, providing clarity on contracts, pricing, and terms. Collaborate with internal teams to align renewals with customer satisfaction and strategic goals. Monitor upcoming renewals and coordinate with internal teams to ensure timely completion. Track and report on renewal metrics such as retention rates, churn, and cycle time.

Your Background3+ years of experience in renewals, contracts, customer success, or a similar role. Experience in software, SaaS, or reseller environments. Bachelor’s degree or equivalent experience. Strong attention to detail and ability to manage multiple renewals at once. Clear communication skills and ability to explain pricing models and contract terms. Experience We ValueFamiliarity with Sage Intacct, Microsoft Dynamics, Acumatica, and/or HubSpot. Experience with CRM platforms such as HubSpot, Salesforce, or Microsoft Dynamics. Understanding of SaaS metrics like ARR and churnCargas Systems is an Equal Opportunity Employer and is committed to workplace diversity.

We are dedicated to building a diverse and inclusive workplace, so if you are excited about this role but your experience doesn't align perfectly with every qualification listed, we encourage you to apply anyway. You may be just the right candidate for this or other roles.