Location: Coromandel, MauritiusStart date 1 October 2025We are launching Mauritius’s first specialist repair shop in Coromandel, focused on small, fast-turnaround body and rim repairs using world-leading SMART repair technology from Denmark. We are seeking a high-impact leader to manage this pioneering operation. The Repair Shop Manager will be responsible for driving team performance, operational excellence, and customer satisfaction in a fast-paced, innovation-driven environment. This role is ideal for a seasoned manager with proven leadership experience, capable of building and inspiring a high-performing team while maintaining precision and speed in service delivery.
🔧 Core Responsibilities🛠️ Operational LeadershipOversee daily operations focused on SMART body and rim repairs using advanced Danish technologyImplement streamlined workflows to deliver high-quality results within rapid turnaround timesEnsure optimal use and maintenance of specialized SMART repair equipment👥 Team ManagementRecruit, train, and lead a team of technicians skilled in precision cosmetic repairsFoster a culture of speed, accuracy, and pride in craftsmanshipSet and monitor performance targets aligned with SMART repair standards💬 Customer ExperienceServe as the primary point of contact for clients, providing clear and confident guidance on repair optionsEnsure a seamless customer journey from intake to delivery, emphasizing transparency and satisfactionHandle escalations with professionalism and empathy📊 Business & Financial OversightMonitor repair costs, margins, and overall shop profitabilityApprove quotes and invoices, ensuring alignment with service scope and technology valueTrack KPIs and prepare performance reports for senior leadership🧾 Compliance & InnovationEnsure full compliance with safety, environmental, and regulatory standardsStay ahead of industry trends in SMART repair and rim restoration technologiesContribute to marketing and brand-building efforts as a local industry pioneer🧰 Required Skills & Experience5+ years in automotive repair management, ideally with experience in SMART or cosmetic repair techniquesStrong technical understanding of bodywork, paint correction, and alloy wheel refinishingProven ability to manage high-volume, quick-turnaround operationsExcellent communication and customer service skillsFamiliarity with workshop software and digital job tracking systemsValid driver’s license and relevant certifications🌟 Ideal Candidate TraitsEntrepreneurial mindset with a passion for innovation and qualityDetail-oriented with a commitment to flawless finishesEnergetic leader who thrives under pressureFluent in English and French or Creole (preferred for local engagement)
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