Reservations and Guest Experience Executive

À propos de nousUltima is a leading ultra-luxury hospitality brand specializing in private residences, villas, and boutique hotels across Europe.Our properties are designed for ultra-high-net-worth (UHNW) guests, offering unparalleled privacy, bespoke services, and wellness-focused experiences . All locations embody Ultima’s distinctive philosophy of hyper-personalised service and exceptional design, providing UHNW clientele with the feeling of a private home combined with five-star amenities.MissionResponsibilitiesTo ensure the smooth and efficient daily operation of the reservation’s operation, ensuring everyone contacting the Reservations Department receives an optimum level of tailor-made services and care at all timesTo be the first contact for the guest / agent and remaining the key person in charge of the booking, meaning follow-up, advice, extra demands, etc.To keep up-to date the Director of Revenue and Reservations in case of optional demands and evaluate the potential risk to do not confirm the businessTo promote the company destinations by suggesting availabilities within our collection for any potential’s bookings occurringTo monitor telephone calls to Reservations Office, incoming telephone traffic and business trend, and ensure optimum coverage of the Reservations at all times whilst maintaining appropriate telephone mannersTo ensure the company standards are met at all timesTo prepare and communicate the road map to the properties manager and the relevant department, following any bookings confirmedTo review all incoming correspondence following any bookings and distribute to the properties managers and advise the relevant department for extraordinary requestTo assist the Sales Team in their duties as requiredCreate the offers with the pre-determined price lists by the sales department, in liaison with the Director of Revenue and ReservationsBring personal advice and recommendations to clients while using upselling techniquesEnsure clear and efficient communication with the clients and a perfect coordination with all service functions untilthe final invoice at the end of the stayEnsure all correct information of the clients, the reservation and activities, inserted into the PMSExecute client visits at the properties, if requiredResponsible for the satisfaction and brand loyalty of the clientsManage all client confidentiality as well as company confidentialityTo prepare and distribute reservations and statistical reports as requested by CCO and DORResponsible for transmitting the correct values and norms in the image of the brand to clients Respect and apply the company’s security and hygiene policiesTo ensure smooth guest stay planning and coordination with onsite Hotel teams and House Managers whilst preparing detailed Handover Sheets in a timely mannerMaintain accurate guest profiles and updated preferences across Ultima portfolio on CloudbedsAssist in creating personalised itineraries and coordinate with relevant departments to ensure that all requested are executed preciselyRespect the work hours and the requirement for flexibility in time managementRespect the Dress Code and its implementation in the reservation proceduresRespect the rules of behaviour in the reservation proceduresThese responsibilities and missions describe perfectly the main functions, but should not be understood as the complete list of tasks.ProfilEducation & Experience: Degree in Hospitality Management, Tourism, or a related field. A minimum of 2–3 years of experience in a luxury hotel or villa environment, preferably within Reservations, Sales, or Guest Relations..Language Skills: Fluent in English (spoken and written); French and/or another European language is a strong advantage.Personal Qualities:Exceptional attention to detail and organizational skills.Strong sense of service and hospitality, with a passion for creating tailor-made guest experiences.Excellent communication and interpersonal skills, both with guests and internal teams.Discreet, professional, and committed to confidentiality.Dynamic, proactive, and capable of working under pressure while maintaining composure.Team-oriented, flexible, and adaptable to changing priorities.Other Requirements:High standards of presentation and grooming in line with brand expectations.Availability and flexibility to adapt working hours according to business needs.Upholds company values, security, and hygiene standards at all times.Référence de l'offre : 4hj7wqd8hi