Reservations Coordinator

Reservations Coordinator Full-Time Position at Beannchor Central Reservations(The Merchant Hotel & Bullitt Hotel)Beannchor Central Reservations is seeking a dedicated and detail-orientedReservations Coordinatorto join our growing team as we expand our portfolio. In this role, you will manage the reservations for two of our premier properties: The Merchant Hotel and Bullitt.About The PropertiesThe Merchant Hotel: A prestigious 5 AA Red Star property featuring 63 luxurious bedrooms.Bullitt Hotel: An urban, city-centre property with 74 contemporary rooms.Job DetailsRate of Pay: disclosed at interviewPositions Available: Full-Time 40 hoursLocation: Our office is conveniently located on High Street, providing easy access to bus and train routes.Key ResponsibilitiesAs a Reservations Coordinator, you will:Manage Reservations: Oversee bedroom bookings and dining requests for The Merchant and Bullitt Hotels.Deliver Exceptional Service: Maintain our high customer service standards while handling calls and emails.Multi-tasking and Prioritisation: Efficiently manage tasks and prioritise work based on business needs.Process Reservations: Handle reservations through various channels, including phone, email, and online platforms.Ensure Accuracy: Process all customer requests with precision and attention to detail.Stay Informed: Be knowledgeable about hotel facilities, room rates, and available packages.What Were Looking ForCustomer Service Enthusiast: A passion for delivering outstanding customer experiences.IT Proficiency: Strong IT skills, including experience with MS Office, Excel, and Outlook.Effective Communication: Excellent verbal and written communication skills.Sales Confidence: Comfortable upselling products and services.Attention to Detail: Methodical approach with high attention to detail.Listening Skills: Exceptional listening and understanding of customer needs.Relevant Experience: Previous experience in Hotels, Tourism, Travel Agencies, or an administrative role is advantageous.Why Join Us?Be part of the dynamic team launching our Central Reservations Department, where you'll have the opportunity to work with two unique hotels and diverse clientele. We offer a vibrant working environment with ample opportunities for growth and development.Click here to learn more about being a reservationist at BeannchorHours of OperationWeekdays: 8:00 AM to 7:00 PM (Monday to Friday)Weekends: 10:00 AM to 6:00 PM (Saturday and Sunday)Rotation: Typically, youll work 1 in 4 weekends, depending on business needs. Rota is issues 4 weeks at a time to allow for a work life balance.BenefitsCompetitive Salary29 Days HolidayPaid OvertimeFlexible Rota: To accommodate personal requests.Training Opportunities: Access to in-house and online training courses.Staff Discounts: Including friends and family rates at our properties.Exclusive Experiences: Enjoy an overnight stay with dinner in each hotel.Ready to Apply?Take the next step in your career and apply today! Applications close on21st November 2025.Dont miss the chance to be part of The Merchant Hotel and Bullitt Hotel in Belfast, where youll create unforgettable experiences for our guests every day.We look forward to welcoming you to our team. If you have any questions, please email our Group Revenue ManagerThe Company reserves the right to apply an enhanced shortlist criteria.Beannchor is an equal opportunities employer.#INDOTH #Reservations #ReservationistCoordinator #Reservationist #HotelReservationsBenefits:Competitive Salary