Reservations Manager

The Secret Hotels family continues to grow and extends its heritage in Santorini. Secret Hotels create an experience that will go above and beyond guests’ preferences in luxury hospitality, offering unprecedented excellence in their standards and elegance while remaining authentic to local traditions.Currently Santorini Secret Hotels are seeking to recruit a:Reservations Manager – PiraeusPosition Requirements:2+ years’ experience in similar position in a 5* or luxury/boutique hotelDegree in Hospitality / TourismExcellent verbal and written communication skills in Greek and English, additional languages will be considered as an assetExcellent communication skillsStrong customer service orientation with a commitment to providing exceptional guest experiencesKnowledge of any PMS is considered essential, knowledge of Perseus PMS will be considered as an assetSuperior computer skills [Microsoft Office, social media, emails, internet]Ability to work effectively in a team environment and support others in achieving common goalsStrong organizational skills and meticulous attention to detailAbility to perform under pressureKey Responsibilities:Oversee the daily operations of the reservations team, ensuring smooth workflow, accuracy, and service efficiencyTrain, coach, and support team members in reservation protocols and guest service excellenceAddress and resolve reservation-related issues and guest concerns promptly and professionallyEnsure the reservation system is consistently updated, properly maintained, and optimized for operational effectiveness.Build up full knowledge of Hotel Facilities & ServicesThe Company Offers:Competitive Salary according to qualificationsThe position is based in AthensAll-year employmentFriendly work environmentTraining seminarsCareer development