Operations Manager

Residential Attitudes is seeking for a strong, strategic leader ready to take the reins across multiple departments and drive operational excellence. This senior-level role is more than just management, it's about inspiring and empowering a team of four department managers spanning Shires, Estimating, Drafting, and Admin. You’ll play a pivotal part in shaping performance, culture, and process across the business. Residential Attitudes brings personality to every home with a fresh approach focused on value, transparency, quality construction, and innovative design. Backed by the JWH Group, one of WA’s largest and most respected building groups.

We’re seeking an experienced Operations Manager who leads with confidence, sharp thinking, and a passion for progress. This is a hands-on, people-first leadership role for someone who thrives on improving workflow, building high-performing teams, and delivering a seamless client journey. Key responsibilities include:

Overseeing workflow and resource management across contract administration, drafting, estimating and schedulingEnsuring operational KPIs are met, especially construction site starts and production targetsIdentifying process improvements to minimise margin erosion and increase efficiencySupporting staff recruitment, performance reviews and team developmentAssisting with client concerns and escalations, ensuring service aligns with our brand valuesCollaborating with Sales, Construction and the Group Support team to ensure smooth operations of works on siteWorking with the brand accountant to ensure deal margins are viable and trackedLeading and mentoring the operations team, ensuring structure, clarity and culture remain strongWhat We’re Looking ForThis role suits someone who has been in the engine room of a residential building company and is ready to step into a senior leadership role.

You’ll have:

5+ years in a leadership role in residential construction or a similar fast-paced, client-focused industryDemonstrated knowledge of building and planning regulations and WA residential building processesHigh-level understanding of sales, pre-construction, estimating and contract workflowsA strategic mindset with strong decision-making, communication and problem-solving skillsThe ability to juggle people, processes and performance with easeConfidence working with budgets, software systems, and quality control checkpointsSkills and QualificationsA degree in Construction Management, Business or related fieldExperience in infill or complex site buildsDemonstrated leadership skills in residential building preferredAbility to interpret plans, specifications and contractsOutstanding organisational and time management skillsWhy Join Us?A supportive, forward-thinking team that values innovation and initiativeThe opportunity to influence positive change and shape the client experienceCareer stability and future growthIf you're a strategic thinker with a passion for people, processes and performance, we want to hear from you.

All applications will be treated with the strictest of confidentiality.