Resort Representative - West Crete (Rethymnon)

As a valued member of our Jet2holidays Resort team, you’ll play a key role in creating memories & unforgettable holiday experiences for our customers. Your local knowledge and passion for customer service will be memorable. You will work as one team with our internal & external suppliers whilst taking responsibility for resolving customer queries or problems using our in-house digital systems.What do we offer you?We’re proud to provide our valued colleagues with a comprehensive range of benefits, including:Excellent SalaryFully paid training and IT equipment providedMonthly 1-to-1 meetings with your Team LeaderCareer growth across Jet2.com & Jet2holidays21 days holiday entitlement per year2 days off per weekMonthly rosters shared in advanceExclusive discounts on Jet2.com flights and Jet2holidays hotelsRecommend a Friend bonus schemeWhat will I do?As a Resort Representative, you’ll report directly to the Resort Team Leader and work closely with internal and external partners to deliver VIP industry leading customer service. You’ll be at the heart of creating memories for our customers.Create MemoriesThrough scheduled hotel visits and virtual interactions via our internal systems on a tablet device, you’ll provide award winning customer service that leaves a lasting impression. By sharing your local knowledge, you’ll recommend tailored experiences and attractions that perfectly match our customers interests to enhance their stay.Take ResponsibilitySupport our customers during any disruptions, emergencies, or escalations in resort, providing calm, confident assistance when it matters most.Be PresentRepresent Jet2holidays during hotel visits and respond to queries via video call & messaging whilst delivering friendly and efficient support.Work as One TeamOn busy flight days you may be rostered to support our Airport team assisting with arrivals and departures to ensure a smooth start and end to our customers’ journeyWhat do I need?Right to Work DocumentsAs we employ on local contracts, you will already hold full right to work documents for Greece.Travel & AccommodationYou will already be a driver with access to your own motorised vehicle with appropriate insurance. Operational Travel expenses will be reimbursed. You will already be living in the destination or be able to arrange your own accommodation.FlexibilityWe aim to provide your roster 4 weeks in advance. Your roster can include early starts, late finishes, split shifts & weekend working. You will be required to support with any flight disruption, serious emergencies in resort & customer escalations.Skills & ExperienceCustomer service experience is a plus, but not essential. You must be solution orientated, friendly & positive, be confident and comfortable to use digital systems (on a tablet device)What can I expect after I have applied?Once your application has been reviewed by our Talent Acquisition Team, you'll be invited to complete a short video interview. If successful, you'll progress to the final stage, an in-person interview with our Jet2holidays Destination Management team.Want to know more about the role? Click the link below!Jet2holidays Resort Customer Helper - VideoTo meet some of our amazing team and for a peek into life at Jet2holidays, follow our Facebook Page: Jet2Careers OverseasReady for Take off? Join the UK’s Number One Tour Operator!