Resource Operations Manager

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.Job Description:JOB DESCRIPTION: Resource Operations ManagerWe are looking for a Resource Operations Manager to work with different teams to help implement and execute the resource management, capacity planning and resource vendor management processes for one market in Asia. This role will be dedicated to supporting this market.Role DescriptionResource Planning and ManagementMatch and fulfill project demands with the right resources in a timely fashionExecute optimal demand fulfillment and hiring strategies that align with company goals and financial targetsMonitor resource billability and ensure optimal utilization and assign bench / idle resources to billed work within a set timeframeVendor Management and SourcingSeek manpower vendors who can help fulfill the capacity/demand plans of the organization and recommend potential long-term partnershipsFacilitate the onboarding of selected vendor partnersMaintain vendor information and perform regular assessmentsMaintain business relationships with partner vendors to ensure effectivity and efficiency of manpower sourcingFacilitate sourcing of consultants from partner vendorsProvide support during onboarding and engagement with consultantsReporting and AnalysisUtilize data-driven insights to optimize workforce planning strategies and make informed staffing decisionsPerform trend and variance analysis and maintain and/or keep track of key metrics, and recommend and implement actions to address any issuesCreate concise and effective reports for management reviewsProcess ImprovementMonitor and review the resource management, capacity planning and resource vendor managements processes to help identify continuous improvement opportunitiesStakeholder CommunicationCollaborate with human resources, delivery/project managers, finance, talent development, and business excellence to meet key success metricsTraining and SupportDrive and promote the effective use of workforce management tools and provide support to stakeholdersPeople ManagementManage a team who will support the resource management, capacity planning and resource vendor management.Qualifications10 to 12+ years of overall work experienceOverall 5+ years of experience in resource management, capacity planning and/or resource vendor managementAt least 5 years of experience working in the IT industry 2+ years of demonstrated experience leading medium to large strategic/business projects in functional/matrix environment is an advantageDetail-oriented, with strong analytical and problem-solving skillsProactive team player with ability to forge stakeholder partnerships and to influence decision-makingSolid communication and presentation skills, and proficient in MS Office applications to prepare reports, presentations, and other documentationEffective time management skills to prioritize and multi-taskSelf-motivated and agile, able to quickly adapt to changes and work in a fast-paced environmentPrevious experience with Planview and Workday tools is a plusJob Category:Project Management - ProcessPosting End Date:29/10/2025