Responsable des opérations des magasins Xiaomi/Xiaomi Store Operation Manager — operational efficiency

Key Responsibilities: Personnel ManagementDevelop and implement daily management standards and processes for store staff.Plan recruitment according to business development and store needs.Manage onboarding, transfers, and terminations; ensure timely communication with HR team.Identify training needs and design targeted training programs for store staff and management trainee.Collaborate with HR to organize and deliver training sessions; empower staff based on training outcomes.Conduct comprehensive evaluations of staff performance in efficiency and service quality. Operational Efficiency EnhancementSet actionable and measurable store and individual sales targets, including goals for value-added services and inventory turnover.Analyze key business metrics (daily/weekly/monthly GMV, mobile sales, etc.) to identify opportunities, issues, and risks.Track, analyze, and report sales target achievement progress.Identify operational bottlenecks; coordinate with relevant departments to create and implement improvement plans.Promote and manage value-added services such as installment payment, trade-in programs, and warranty services.Conduct regular and random store inspections to ensure operational compliance.Oversee store health management and maintain high standards of retail execution.Qualifications:Bachelor’s degree or above in Business Administration, Retail Management, or a related field.5+ years of experience in retail operations or store management, preferably in consumer electronics or technology industry.Strong analytical skills and data-driven mindset.Excellent people management and communication abilities.Fluent in English and French; Mandarin is a plus.Ability to work independently and collaboratively in a fast-paced environment.What We Offer:Competitive compensation and performance-based bonus.Opportunities to grow with a global leading technology brand.Dynamic, innovative, and multicultural work environment.