Responsible Gaming Coordinator

The Job in a NutshellAs a Responsible Gaming (RG) Coordinator, you’ll support the day-to-day operations of Coolbet’s RG function, helping ensure compliance with licensing requirements across various jurisdictions and promoting player protection to the highest standard. Part of the Services department, the RG team plays a vital role in maintaining a safe and fair gaming environment. This includes minimizing gambling-related harm through proactive monitoring, player interactions, and the implementation of effective safety tools. A Sneak Peek into Your RoleMonitoring escalations from Slack channels and game providers. Handling account re-openings, indefinite self-exclusions, and limit increase or removal requests.

Requesting and processing SOW forms. Following up on high-risk cases through the RG dashboard and ensuring resolution. Analyzing player accounts flagged in daily RG loss. Conducting tax searches in applicable markets. Determining appropriate actions based on account analysis. Carrying out interventions via email, SMS, onsite messages, or phone calls. Reviewing player responses to RG communications and submitted SOW forms. Working shifts (office hours) with at least two weekends off per month. In Addition, You May Be Assisting With: Compiling RG statistics for internal and external reporting. Organizing trainings and presentations. Collaborating with internal stakeholders.

Participating in updates to RG policies and regulatory changes. Contributing to improvements in RG systems and features, including translations, testing, and development. You're good atWe're looking for someone who's no stranger to the gaming world - at least a year of experience in the gaming industry is essential to succeed in the role. If you've got Responsible Gaming experience too, consider this as a plus. Proficiency in computer applications, including Excel and Google Drive. You have excellent communication skills, strong organization, and keen attention to detail. You show initiative, manage stress well, and excel at problem-solving and multitasking.

Social awareness and empathy come naturally to you, along with analytical thinking and a proactive, independent mindset - qualities highly valued in this role. Fluency in verbal and written communication in English is essential, as it's our primary means of interaction. Knowledge of Swedish, Finnish, Spanish, Estonian, or Icelandic is a plus. Think of this job ad as more of a friendly guide than a rigid 'must-have' list.

We're well aware that no one will tick all the boxes, so feel free to apply even if you're not a perfect match – we love close matches too!Our Benefits, Your HappinessEnjoy generous vacation time totaling 38 days (28 working days) to maximize your well-deserved time off, along with flexible work hours tailored to your lifestyle. Elevate your well-being with monthly sports/health compensation, full sick leave coverage for the first 8 days, our in-house gym, and a chill games room to unwind. Unlock a generous Supplemental Training Program that includes training and company-wide knowledge-sharing opportunities to fuel your growth.

Our office is a cozy (and dog-friendly) haven right in the heart of the city. Enjoy complimentary fruits and beverages and free parking. It's the perfect place to be productive and feel right at home. Be part of the most legendary events and make amazing connections with colleagues from across the entire company. Comprehensive relocation support for a smooth transition. We foster innovation and independence while celebrating success in a multicultural and diverse company, where you'll work alongside people from around the globe. . .

plus, if you're not already a pro, we'll teach you how to play poker!Recruitment flowInterview - Second interview - Reference, police record, and background check - OfferStart date: ASAPRecruiting from within the EUApplications are open until we find the one - take the leap and apply now!We are an equal-opportunity employer, and we value diversity. Our diverse backgrounds, experiences, characteristics, and traits make us better at serving customers. So please, come as you are!LocationTallinn, EstoniaCoolbet is an award-winning gaming company offering sportsbook, casino, and poker experiences in 10 countries across 3 continents.

Owned by Sega Sammy Creation, we combine innovative technology with a passion for excellence to deliver top-quality entertainment directly to players, while also providing advanced B2B solutions to operators in the US. With a diverse team of 1100+, including around 300 based at our Tallinn HQ, representing more than 50 nationalities, we’re shaping the future of gaming through continuous product development, a collaborative culture, and a strong commitment to responsible play. Find out more about Coolbet!