Restaurant Manager

The Restaurant Manager is responsible for the overall performance and profitability of the restaurant. This includes delivering exceptional customer service, maintaining operational and financial excellence, developing team members, and driving sales growth. The role demands a strong leader with hands-on experience in restaurant operations and a passion for quality, efficiency, and people development.Key Responsibilities Operations & ComplianceEnsure consistent adherence to all company operational standards, policies, and procedures.Maintain restaurant cleanliness, hygiene, and safety standards in compliance with company and regulatory requirements.Oversee food preparation and service quality, ensuring products meet brand standards.Conduct daily QSC (Quality, Service, Cleanliness) audits and complete all related documentation.Ensure effective opening and closing procedures are followed, including inventory checks and cash reconciliation.Monitor equipment performance and coordinate timely maintenance or repairs. Financial Planning & ControlManage restaurant P&L to achieve profitability targets.Control costs related to labor, food, and overhead while maintaining quality and service standards.Implement and maintain stock control systems to minimize waste and variance.Ensure accurate cash handling, bank deposits, and adherence to company cash policy.Prepare daily, weekly, and monthly reports on financial performance and operations. People Management & DevelopmentRecruit, train, and develop team members to deliver operational excellence.Conduct regular coaching sessions and performance evaluations.Foster a positive, disciplined, and high-performance work culture.Ensure staff compliance with company policies, grooming standards, and code of conduct.Schedule shifts efficiently to optimize service delivery and labor costs. Customer Service & Brand ExperienceMaintain Gold Standard customer service at all times.Monitor order accuracy, service speed, and staff interaction with customers.Handle customer feedback and complaints promptly and professionally.Promote customer loyalty through consistent engagement and quality service.Ensure the restaurant environment aligns with Micmakin’s brand image and values. Sales Building & Business GrowthExecute all in-store marketing and promotional activities effectively.Encourage upselling and suggestive selling techniques to maximize sales.Analyze sales trends and propose innovative ways to increase foot traffic and revenue.Recognize and reward staff performance that contributes to business growth.Build strong community relationships to enhance brand visibility.Experiences Minimum of 5 years’ experience in Quick Service Restaurant (QSR) or hospitality management. Proven track record of achieving operational and financial results. Strong leadership, communication, and interpersonal skills. Excellent knowledge of inventory management, food safety, and labor control. Proficiency in Microsoft Office and POS systems.Qualifications A degree in Business Administration, Hospitality Management, or a related field is an advantage.Core Competencies Operational Excellence & Compliance Leadership & Team Development Financial Acumen & Cost Control Customer Focus & Service Delivery Problem Solving & Decision Making Sales Growth & Business Planning Training & Development Successful candidates will undergo continuous development through: Restaurant Management Training Food Safety and Hygiene Certification Health & Safety Workshop Leadership & People Development Programs Financial Management & Reporting Training.