Restaurant & Retail Onboarding Partner

About WoltAt Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.Life at Wolt is fast-paced and full of opportunities to grow. You’ll learn a lot, build a lot, and ship a lot - while having fun along the way. If you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.And now we are looking for a Merchant Onboarding Specialist to join our team in Vienna!Job DescriptionThe Merchant Onboarding Specialist works in close cooperation with the Partnership Managers as well as Restaurant and Retail Development teams to help our restaurant and retail partners maximize their opportunity for success. Day-to day: End-to-End Onboarding: Manage the complete onboarding process for new restaurant and retail merchants.Compliance: Ensure merchant compliance with business data requirements, including KYC and KYB processes.Content Management: Create and maintain merchant venue pages, including offers, product photos, translations, and menu updates.Gear Coordination: Oversee the shipment and setup of necessary gear and equipment for merchants.System Integration: Work with technical teams to ensure seamless integration of merchant systems with Wolt’s platform.Merchant Education: Train merchants on using the Wolt Merchant App and Portal to optimize their performance.Post-Activation Support: Build strong partnerships by sharing performance insights and best practices.Operational Oversight: Manage internal systems and databases to ensure accuracy and efficiency.Team Support: Assist with team operations, communication, and process improvements.Our humble expectationsFluency in both German and EnglishStrong technical aptitude (including CRM and Google Sheets)Logical thinking with an eye for detail and aestheticsExcellent communication and interpersonal skills with the ability to build rapport quicklyStructured and detail-oriented approach with a strong service and sales mindsetStrong prioritization and multitasking skills to manage competing tasks and deadlines efficientlyCalm and composed approach to handling high-stress situationsHigh level of motivation, drive, and resilienceAbility to work independently and as part of a teamWhat We Offer% Discount on your Wolt orders🏋️ My Clubs partnership with discounted rates for your monthly sports program💙 Employee Assistance Programme - therapy and wellbeing🌍 Independent work in a dynamic, international team💻 Modern work equipment🏡 Hybrid working 🙌🏼 Team building, sport and company events multiple times a yearWe offer an attractive base salary starting at 28073,75€ (40h/week) which is adjusted and increased depending on qualifications and professional experience.Next stepsIf you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! Please make sure to apply through our careers page, and submit your application in English! CompensationThe successful candidate’s starting pay will fall within the pay range listed below and is determined based on factors such as the candidate’s skills, experience and qualifications. Please note, that the starting pay may vary if the candidate does not fully meet the expectations as outlined in this job posting.The salary below is the annual salary range for this position.To learn more about our benefits, please do not hesitate to bring this up with our Talent Acquisition Partner!Austria Pay Range:€28.073,75 - €28.073,75 EUROur Commitment to Diversity and InclusionWe’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.