Retail Assistant Manager

Job DescriptionThe job scope includes: Manages a team of Team Leaders and their respective front-line colleagues to include they’re on and off the job training, daily attendance, grooming, coaching, appraisals and personal development plansOpenly communicates appropriate and useful information through various channels to include department meetings and briefingsMotivate colleagues through the effective implementation of incentive and recognition and rewards programsManages a team of front-line colleagues. Team Size 15 and above headcountIdentifies and pursues opportunities to improve service. Focuses on activities and quality standards that ensure the satisfaction of both internal and external guestsHandle web/call enquiries / complaints. Help guests by providing information: answering questions, obtaining merchandise requestedEnsure any service delivery defects are resolved and identify any trends and share observations and suggestions with their managerPlan, book and deliver on and off job training as required to ensure best possible service standards as well as colleague developmentEnsuring that the departmental key performance indicators (KPI) goal for guest satisfaction and mystery shopper scores is met consistentlyInvestigate cash variancesManage a stand-alone retail store that is bigger than 500 sqm and/or with an annual turnover of AED15 million and higher.Coordinate any inventory/stock take activities required in their area ensuring sufficient stock always remains on hand and reducing stock loss/wastagePrepares report by collecting, analyzing and summarizing information of slow- and fast-moving itemsEnsure departmental policies, procedures and performance standards are being implemented and maintained throughout their areaReview departmental policies, procedures and performance standards to ensure these are up to date, correct and propose changes as appropriate to ensure high levels of customer serviceEnsure that all merchandise outlets are ready for its operation dailyCompiles duty schedules for their area monthly ensuring that annual leave plans support operational readiness and ensure sufficient time off to colleaguesMotivate colleagues through the effective implementation of incentive and recognition and rewards programsEnsure their area meets financial targets as set by their departmental manager through tracking revenue and as appropriate taking action to affect sameDevelop sales initiatives and strategiesAchieving the departmental per capTo be considered for the role, you will need to have:High School Diploma or Equivalent2 years in a similar role in a retail environmentSupervisory skills (ability to manage and motivate staff, delegate tasks and lead by example)Complaint Handling – dealing with customer complaints professionally and finding solutionsCommunication skills – (great communication skills both with colleagues and guestsTraining and performance evaluation skills. Excellent computer skills. Advanced time management skillsInterested in this opportunity? Apply now!About UsMiral Experiences