Retail Attendant, Royal Beach Club

All applicant must go to www.royalbeachclubatparadiseisland.com/career to apply in order to be considered.Position Summary:The Retail Attendant is responsible to deliver industry-leading hospitality standards and sales activities in Royal Beach Club Paradise Island Logo Shops. This role greets customers, answers questions, offers assistance, suggests items, provides product information, and keeps the kiosks stocked with merchandise by approved Retail Planograms. This position drives a positive working environment with a focus on customer service and revenue generation. The Retail Attendant consistently delivers exceptional guest service, maintains expert product knowledge, pays attention to inventory levels, actively refills merchandising, maintains the cleanliness of kiosks and storage spaces. This position requires excellent Guest engagement, visual merchandising abilities, attention to detail, knowledge of products and services.All duties and responsibilities are performed following Company’s Brand Standards, the Royal Way philosophy, policies, and SOPs, public health, safety, security, and environmental guidelines.This Job Description in no way statesor implies that these arethe only duties performed by the Team Member occupying this position. All Team Members may be required to perform any other job-related duties assigned by their Supervisor or Management. The nature of this job requires daily interactions with internal and external stakeholders. Essential Duties and Resp onsibil i ties:Maintains product knowledge of all clothing and accessory optionsas well as colors, sizes,and materials.Stores and countsinventory daily to ensure the kiosks alwayshave options for Guests.Merchandises and replenishes kiosks that are running low and maintains proper display appearances by approved Retail Planograms.Opens and closeskiosks according to procedures and checklists.Ensures Point-of-Sale is reading the correct information. Immediately, troubleshoots any issues with the IT .Greets Guests, makes them feel welcome and uses selling techniques to generate revenue.Connects with Guests by asking open-ended questions to assess needs and make appropriate suggestions.Assists Guests with choosing merchandise (sizing, color choices,collecting items from inventoryif needed, etc.).Strives to deliverbrand standard customerservice and always offers solutions to the Guests’ issues and inquiries.Acts professionally and always displaysa positive attitudewhile engaging with Guests, Visitors,and Team Members.Keeps a watchfuleye for theft or mishandling of merchandise and alertsManagement of issues.Ensures Guests are well-informed on any currentsales, discounts, and return policy.Processes payments on Point-of-Sale and ensures all Guests receivea copy of their receipt.Reports all damageto equipment immediately.Maintains cleanliness and integrity of the assignedposition. Adheres to a Companyconfidentiality agreement.Participatesin trainings and meetings. Notifiesthe Manager regardingwork schedules and timerecords.Acknowledges and greetsGuests, Visitors, and Team Membersin public spaces with a warm, friendlygreeting.Ensures personal appearance, personal hygiene, and uniform appearance are alwaysby Company policy. Maintains a safe and sanitary environment for Guests and fellow Team Members. Financial Responsibilities:Takes care of departmental equipment and maintains the inventory.Monitors inventory to ensure quality and timely delivery of products, sizes, colors, etc.Receives, issues, and takes inventory of products and equipment. Reports shortages to the appropriate channels. Qualifications:A High School Diploma or equivalent vocational training is required.Minimum one (1) year experience in customer contact position within the hospitality industry.Minimum one (1) year of cash handling experience.Ability to perform math functions and demonstrated aptitude for the financial aspects of revenue and cost control.Working knowledge of computers, MS Office, and Point-of-Sale.Knowledge of customer service, needs assessment, problem resolution, and achievement of quality service standards.Ability to receivefeedback and take appropriate action.Effective verbal and written communications skills. LanguageRequirements:Ability to speak English clearly, distinctly, and cordially with Guests, Team Members, Contractors, and Vendors.Ability to read and write English, to understand and interpret written procedures. This includes the ability to give and receive instructions in writtenand verbal forms and to effectively presentinformation and respond to questions from Guests, Managers, and Team Members. Physical Requirements:While performing the duties of this job, the Team Member is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear; and taste and smell. The Team Member must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.All Destination Team Members must be physically able to participate in emergency life-saving procedures and drills. Full use/range of motion of arms and legs as well as full visual, verbal, and hearing abilities are required to receive and give instructions in the event of an emergency. Work Environment:Destination outdoor environment where high temperature, precipitation, and humid temperatures are experienced.While performing the duties of this job, the Team Member is required to work outdoors in extremely humidand hot conditions for an extended period of time.This is a position where duties are exercised outdoors, walking in sand, and uneven surfaces.