Retail Excellence Manager

Main Assignment 1: Retail Performance Management & EnhancementAnalyze and track business performance and KPIs for Japan boutiquesCreate KPI performance monitoring systems and ensure the KPI improvementsImplement suitable business strategies in line with the Boutique Managers and the Country Manager to develop the marketDevelop and implement global retail excellence initiatives to enhance the customer experience and drive sales performance.Communicate retail KPIs, standards, and best practices to ensure consistency and excellence across all stores.Report to Country Manager on daily basis, and assist in planning, execution of business plans/ financial sales plan, marketing communicationTo know the characteristics of the local market inside out (type of clientèle, competition, trends) to create new market share development opportunities and inform head office teams of the characteristics or trends in the market.Main Assignment 2: Store Team performance improvement and TrainingAssist Country Manager to maximize the business potential by analyzing individual staff performance, setting of targets, action plans, support in the field, etc., all in collaboration with the Boutique Manager and the Country Manager.Provide qualitative feedback to BMs & ABMs regarding retail excellence & sales performance improvement of their store.Conduct on site coaching (OJT) to store staff regarding selling, KPI performance, customer service, etc.Main Assignment 3: Customer Relationship Management (CRM) & TrainingDefine monthly and seasonal CRM action plans focusing on key strategic development areasTo guarantee a high level of customer service in accordance with defined procedures, for the entire regionOrganize various CRM training and on site coaching to empower retail staff and deliver better performance in CRM.