Retail Logistics Operations Manager

About RitualRitual is a personal health brand that is raising the bar for daily wellness. Known for our best-selling, clinically backed prenatal, we create science-backed supplements with transparency at their core. We believe women deserve products they can trust, backed by real evidence—not just promises.We started by reinventing the multivitamin with the first visible supply chain of its kind. Today, we’re expanding into new categories with the same high standards that built our reputation. Hundreds of thousands trust Ritual, and we’re growing fast.Our team of 120+ scientists, creatives, and skeptics is raising the bar for women’s health. We’re venture-backed, based in sunny Los Angeles, and always looking for people ready to challenge the industry—and do the best work of their careers.About The RoleThe Retail Logistics Operations Manager will oversee all retail logistics, distribution, and fulfillment operations to ensure efficient, accurate, and on-time delivery of our finished good products to both our natural and mass retail partners. This role plays a critical part in bridging supply chain, warehousing, and retail execution — ensuring seamless flow of finished goods, compliance with retail routing guides, and optimized cost-to-serve across multiple retail sales channels.You’ll work cross-functionally with Sales, Demand & Supply Planning, and our external 3PL & fulfillment partners to ensure we meet retailer requirements, achieve service level targets, and continuously improve retail operational performance.What You'll DoRetail Logistics & FulfillmentManage all outbound logistics operations for our natural and mass retail customersOversee 3PL warehousing and transportation partners to ensure timely and accurate order fulfillment.Ensure compliance with retailer-specific routing guides, labeling, pallet configuration, and EDI requirements.Track OTIF (On Time In Full) performance and develop corrective actions to maintain retailer scorecard expectations.Partner with 3PL to manage order flow, allocations, and delivery schedules.Cross-Functional Collaboration Partner with demand planning to help identify and drive wholesale forecast improvement opportunities Work closely with retail sales channel leads to ensure customer logistics expectations are met or exceeded.Liaise with Finance on freight accruals, logistics budgeting, and cost reduction initiatives.Support retailer supply chain enhancements, EDI functionality, and creative process improvements related to channel expansionProcess Improvement & ReportingIdentify and implement process improvements in logistics, warehousing, and order management workflows.Develop KPIs and dashboards to track logistics performance, freight costs, and fulfillment accuracy.Who You AreDecisive and Proactive Problem-Solver: you anticipate challenges before they arise and act swiftly to maintain flawless service to retail partnersProcess-Oriented and Analytical Mindset: using data to drive efficiency, optimize inventory flow, and ensure retailer complianceCalm Under Pressure: adaptable to shifting priorities, and resilient through supply chain disruptionsEntrepreneurial Spirit: a willingness to take initiative, think creatively, and operate with both urgency and integrityWhat You'll NeedBachelor’s degree in Supply Chain Management, Operations, Business, or related field 5+ years of experience in logistics or supply chain operations within the CPG industry.Experience with natural and mass retail customers (i.e. Target, Walmart, UNFI, Costco, Ulta etc.) is a mustStrong analytical skills; proficient in Excel, ERP/WMS systems (NetSuite Preferred) and BI tools.Excellent organizational and communication skills with the ability to lead cross-functional projects.Detail-oriented, proactive, and thrives in a fast-paced, growth-oriented environment.We encourage you to apply even if you don't meet every qualification listed above. We're committed to building a diverse team and recognize that skills can be developed in many different ways.CompensationPay Range: $100,000 - $125,000Your base salary is one part of your total compensation package. The salary range represents the entire compensation range for this position. Exact compensation will depend on a number of factors, which may include the successful candidate's skills, level, years of experience, technical expertise, and other qualifications. Not all candidates will be eligible for the upper end of the salary range. This role is also eligible for equity + generous benefits + 401k + unlimited PTO etc - see our list of perks/ benefits below.What We OfferHealth & WellnessMedical, Dental, Vision, and Life InsuranceHealthcare & Dependent Care FSAMental health support via TalkspacePet insurance discount10 Wellness Days per Year (Final Friday of every month)Free Ritual subscription during your tenureAnnual Wellness StipendMonthly wellness activitiesFinancial & Career Support401(k) Match (up to 4%)Equity participation through stock optionsMonthly Technology Stipend New Hire Work From Home StipendFamily & Flexibility5 months of gender-neutral parental leave for eligible team membersFlex Time for birthing parentsFamily Planning via Maven Clinic Monthly Childcare AllowanceTime OffUnlimited PTO (with a 10-day minimum to recharge)11 Paid Company HolidaysAdditional company time off for holidays that fall around a weekendWinter Break (Christmas - New Years)Holiday Diversity Policy2 Days to volunteer (Days of Action)Focus Fridays for self-development and deep work