Retail Operations Manager, Korea

RETAIL OPERATIONS MANAGER, KOREA OUR ROLE Royal Copenhagen is looking for a Retail Operations Manager to join our team in Korea. This key role will lead all aspects of our department store distribution network, driving sales performance and ensuring an exceptional customer experience. You will oversee strategic planning, store operations, and key account management while working closely with Sales, Marketing, and Visual Merchandising to strengthen our brand presence.Reporting to our Sales Manager, Korea, this role will be based at our office in Seoul.What You’ll DoAs our Retail Operations Manager, you will manage the full scope of department store operations in Korea, from negotiating new store opportunities to optimising sales performance. You will lead promotional planning, analyse results, and ensure operational excellence across our retail network.Manage department store distribution, including negotiations for new openings, renovations, locations, margins, and entry or exit termsSet sales targets, build achievement plans, and oversee execution through promotions, VIP events, and campaignsCollaborate with store and branch teams to maximise brand visibility through advertising and marketing channelsMonitor product performance, identify trends, and take action on best and worst sellersDeliver training and guidance to store teams to enhance customer experience and build lasting relationshipsConduct market research to track industry trends and competitor activity, adjusting strategies as neededManage store inventory levels, product condition, and display compliance with brand standardsOversee HR matters for directly employed store staff, implementing motivation plans to achieve sales goalsWho You AreYou bring more than 5 years of retail operations experience, ideally within the consumer goods industry and with department store expertise. Commercially minded and results driven, you combine strong planning and analytical skills with the ability to build lasting brand affinity.Proven track record of delivering sales targets and managing retail operations in a fast-paced environmentStrong understanding of the retail business, preferably with department store experienceSkilled in sales planning, performance analysis, and commercial negotiationsAdvanced proficiency in Microsoft Office, especially ExcelExcellent communication and influencing skills, with the ability to collaborate across teamsHighly organised, disciplined, and able to work under pressureBachelor’s degree in Business Administration or a related fieldFull fluency in Korean required. Fluency in our global working language, English, highly preferredSTART YOUR JOURNEY WITH ROYAL COPENHAGEN We are eagerly awaiting your application. We review applications on a continuous basis, so please submit your CV in English today. A cover letter is not required; your application is enough indication of your interest.We are committed to protecting your personal data, so we only accept applications through our career website.With untiring enthusiasm, Royal Copenhagen continuously revitalises itself and its historic aesthetic, time and time again. Won’t you join us?Read more: fiskarsgroup.comRead more: royalcopenhagen.comOBR1Last day of application:2025-11-28