Retail Operations Manager

Job SummaryThe Retail Manager is responsible for monitoring, analyzing, and supporting the operational performance of MR.DIY outlets nationwide. This role involves managing high-volume data, coordinating with regional teams, and ensuring the smooth execution of company strategies to achieve business objectives. The position requires strong analytical, communication, and coordination skills with a keen eye for detail.Key ResponsibilitiesMonitor and analyze retail performance data (sales, productivity, expenses, and manpower) across outlets.Prepare regular performance reports and provide insights to support decision-making at management level.Support implementation of new operational initiatives, promotions, and store process improvements.Review and validate data accuracy for reports, including sales trends, KPI tracking, and store performance metrics.Assist in planning and execution of retail audits, stock management activities, and compliance checks.Collaborate with other departments (HR, Training, Merchandising, Logistics, etc.) to address store-related issues and improve efficiency.Provide administrative and operational support to the Retail Management team.Ensure timely completion of all reporting and documentation required by management.Job RequirementsDiploma or Bachelor’s Degree in Business Administration, Retail Management, or related field.Minimum 5 years of working experience in retail operations, HQ retail support, or a related field.At least 2 years of managerial experience.Detailed-oriented with the ability to manage and interpret large volumes of data accurately.Excellent time management and organizational skills.Proficient in Microsoft Office, especially Excel (data analysis, reporting, pivot tables, etc.).Strong communication and writing skills in English and Bahasa Malaysia.Independent, analytical, and able to work with minimal supervision.Able to multitask and meet deadlines in a fast-paced environment.Additional AttributesStrong analytical and problem-solving mindset.Team player with good interpersonal skills.Highly motivated, responsible, and results-driven.