RETAIL OPERATIONS PROJECT MANAGER

Fixed term contract starting ASAP until end of 2026About The JobIn the context of accelerating Retail ambitions and the development of omnichannel strategies, the Europe Fragrance & Beauty entity is striving for operational excellence to support Boutique activities and deliver a seamless client experience at every touchpoint. Within the Europe Fragrance & Beauty Operations Department, you will join the Retail Operations team to support them on a daily basis across the Europe and Middle East region.Our role focuses on:Product supply and ensuring smooth flows between the Supply Chain and points of saleDigital and IT tools that support the client experience and the smooth running of boutiques (checkout, stock management, service booking, reporting, etc.)Monitoring of services and operational standards: uniforms, maintenance, Retail norms and best practicesCoordination of Retail projects across Europe & the Middle East to ensure harmonization of practices and operational performance across the networkRetail Operations do not cover marketing or visual merchandising topics.What Impact You Create At ChanelWe are recruiting a Retail Operations Project Manager to lead strategic projects related to back-office operations, including stock management, boutique replenishment, and the interoperability of Retail and Supply Chain information systems (SAP, AX).Acting as a Business Owner, you will structure, lead and deploy solutions and processes with a strong operational impact, always aiming for business efficiency, continuous improvement, and data reliability.Your main responsibilities:Scoping & Design Gather, analyze, and prioritize business needs Develop functional specifications and co-build the target solution with business, IT, and partner teams Ensure consistency and interoperability with other systems and internal toolsSteering & Deployment Monitor developments, testing, user acceptance and ensure adaptation of business processes Lead change management and facilitate adoption: communication, training Deploy solutions while supporting teamsReporting & Governance Identify risks and make recommendations Prepare and lead progress reviews Represent business vision within project governance bodiesSupport & Continuous Improvement Serve as the business reference for Retail users, gather feedback and coordinate enhancements Propose optimizations to improve the efficiency of processes and toolsYOU ARE ENERGISED BYWorking transversally and in a 360° approachBridging strategy and operational implementationDriving continuous improvementWhat You Will BringMaster’s degree (Bac +4/5) in management, procurement, or supply chainConfirmed experience (5 to 7 years) in Retail or Supply Chain project management, with a strong understanding of back-office processes and IT flowsFluent in French and English, both written and spokenAnalytical and results-driven mindsetStrong organizational skills, proactivity, and cross-functional leadershipExcellent interpersonal and written communication skillsWhat Chanel Can Offer YouThe opportunity to work at the heart of operations for a leading Luxury House, a benchmark in the Fragrance & Beauty marketConcrete projects with significant business impactCollaboration in a 360° approach with all key players across the Retail value chainAt CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.